To cut a long story short, shipping international with Heritage in their Sunday auctions is problematic but no problems when it's Signature. Read into that what you will.
Sent from my BlackBerry 10 smartphone.
I've had many successful transactions with Heritage, but it's certainly possible to get into a lengthy & frustrating email chain with their shipping dept. But they are a huge organisation and I guess that comes with advantages & disadvantages.
Neil
This might not seem like a major inconvenience but as a point of
principle I find it very annoying, mainly because it just seems to be a
bit of bureaucracy for bureaucracy's sake.
Does anyone agree with me, or am I just being picky?
Tommy, all I can say is, Heritage really knows how to treat their clients!!
Todd
Date: Thu, 14 Aug 2014 15:44:23 +0100
From:
[email protected]Subject: [MOPO] International shipping.
To:
[email protected]I have bought posters from several dealers and auction houses in USA without problems, yet time and again I find Heritage Auctions and myself at odds. The latest point of dissension concerns shipping to UK. Everyone else provides me with a quote; I accept by email; I pay; they ship. HA always had to have their International Shipping Instructions form signed with acceptable methods and scanned and emailed to them, which they then held on file.
My latest shipment, however, they tell me they cannot send because they require a new ISI form signed with just one shipping method accepted. If I decide to have a different method in future it will require a new ISI. Why? Can they not just accept an email as everyone else does? They have given me various reasons for this, none of them actually believable. The first was that this would 'ensure safe delivery', the latest being that the form is physically sent to the shipping department. Really? Are HA so lacking in technology that they have pieces of paper circulating between departments?
Furthermore, why do they insist that all orders over $250 paid by credit card or PayPal must be sent by Fedex or UPS? Most everyone else is happy to use the cheaper options of USPS, and I have just received a couple of shipments from Bruce using first class email which arrived swiftly and securely. Besides, how else would I pay?
This might not seem like a major inconvenience but as a point of principle I find it very annoying, mainly because it just seems to be a bit of bureaucracy for bureaucracy's sake. Their T&Cs simply state that, 'Successful international Bidders shall provide written shipping . . . to the Auctioneer for any lots to be delivered outside of the United States.' I would have thought that an email is a written instruction. Does anyone agree with me, or am I just being picky?
To unsubscribe from the MoPo-L list, click the following link:
https://listserv.american.edu/scripts/wa-american.exe?SUBED1=MoPo-L&A=1
To unsubscribe from the MoPo-L list, click the following link:
https://listserv.american.edu/scripts/wa-american.exe?SUBED1=MoPo-L&A=1
To unsubscribe from the MoPo-L list, click the following link:
https://listserv.american.edu/scripts/wa-american.exe?SUBED1=MoPo-L&A=1
