Hi to you all
There have been lots of comments on Social Media about an increase in damaged
packages, no matter how well they are packed.
I recently sold some high end posters to a collector in Europe. Thankfully it
all went very smoothly.
However, much as I tried to anticipate any potential issues there was always
some risk involved:
1. The package was fully insured but there is some fine print about what is
and what is not covered.
2. The buyer paid with Paypal. If the package was damaged in transit and the
buyer had to be refunded, Paypal do not refund their fee which was significant.
3. The buyer had to pay customs charges BEFORE the package even landed in
the country.
4. If the package arrived damaged, the buyer would quite rightly expect
customs charges to be refunded but how would that work? I would imagine that
there would be a lot of red tape in getting a refund.
5. I think some buyers would expect the seller to cover all costs
immediately in the event of damage.
Fortunately, I didn't have any problems but just curious as to whether everyone
here takes into consideration all of the risks that are involved in
International Shipping of high end items.
Regards
John
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