We are not going to send anything valued at over $200 without insurance. It's a policy that has worked well for us over the years.
Kirby McDaniel movieart.com > On Mar 31, 2023, at 4:58 PM, P M <[email protected]> wrote: > > Towards the end of my active selling I stopped using the "insurance" offered > by carriers. I felt like stating a value was just an invitation for sticky > fingers, although, that said, the only thing I recall ever truly go missing > was a beat up original French Grand Guignol act poster which I can only > imagine got tossed as soon as it was opened. Broke my heart to have it > disappear, lack of monetary value aside as it was almost certainly a 'one of' > poster. > > Peter > > On Fri, Mar 31, 2023 at 5:01 AM Tony Calvert <[email protected] > <mailto:[email protected]>> wrote: >> I recently had an incident with Shipcover through Ebay. I sent a film >> overseas and insured for $400, it arrived in Switzerland, then stopped. I >> waited hoping it would arrive, but it did not. I could not figure out the >> process to file a claim, when I finally called them they said it was 1 day >> past the time limit. The person was very nice and sent me an email with >> the information they needed, I sent it back and they put it in my PayPal >> account that day. Not sure if this service is available outside of Ebay or >> other outlets, or what the limits are, etc. I was very satisfied with the >> process and service. Tony >> >> On Thu, Mar 30, 2023 at 6:44 PM Moviemem Original Movie Posters >> <[email protected] <mailto:[email protected]>> wrote: >>> Hi David >>> >>> The postal carriers make it very difficult and time consuming for sellers >>> to even attempt to make a claim on insurance. Australia Post puts the onus >>> on the receiver to take the package to the Post Office for inspection, then >>> fill out forms, etc before even considering a claim. It can then take weeks >>> to process. I have heard that Australia Post requires proof of value which >>> is pretty difficult to establish with movie posters. >>> >>> >>> >>> Buyers don’t want to waste their time going this process. They just expect >>> the seller to provide an immediate refund which is not unreasonable. The >>> problem then is that the seller cannot make a claim on the insurance >>> because the buyer hasn’t completed the necessary paperwork, etc. >>> >>> >>> >>> Thankfully, I have had very few problems with damaged packages but I am >>> hearing more and more about the issues that sellers have with postal >>> carriers so it is all very concerning. >>> >>> >>> >>> Regards >>> >>> >>> >>> John >>> >>> >>> >>> From: MoPo List <[email protected] >>> <mailto:[email protected]>> On Behalf Of David Kusumoto >>> Sent: 31 March, 2023 9:23 AM >>> To: [email protected] <mailto:[email protected]> >>> Subject: [MOPO] Paying global carriers for "insurance" that's worthless >>> >>> >>> >>> Really disturbed by this thread in that what you guys are experiencing >>> feels like a total scam that has been carried out with impunity by global >>> carriers for years. If I was a younger man back during my "reporting" days >>> - I'd be using my old school contacts with desk editors and would be >>> tearing out the floorboards and dry wall to investigate this nonsense. >>> This is a legit news story. To learn small retailers like poster sellers - >>> have been dealing with this crap forever is beyond the pale. Meanwhile, >>> the lowly "spot consumer" is completely unaware of the dishonest / >>> misleading practice of "taking money for insurance that's worthless." As I >>> and others used to say, "Anything in Fine Print is NEVER Good News." Even >>> Bruce H. used to tout the efficiency of UPS in relation to paying claims as >>> a large customer - and I noticed this week that he's now qualifying those >>> earlier recommendations on social media. Almost feels old USPS registered >>> mail, which is slower - but what people still use to send $$$ slabbed comic >>> books - must now be the "default" for domestic items - but is likely still >>> useless for stuff sent overseas when the hand-off occurs to another >>> carrier. And this is not going to be worth the trouble for one-sheets >>> valued at $75-$200. >>> >>> >>> >>> Sorry to bring up eBay given their horrific sins harassing the Steiners - >>> but what's it been like for dealers using its so-called all-inclusive "eBay >>> International Delivery" or "Global Shipping Program" - whereby a "front of >>> signage" presumption is made that eBay - (sort of like Amazon) - has taken >>> overseas shipping "in house" - and is now responsible for point-to-point >>> tracking and "insurance" coverage of all items sold on their platform? >>> Rather than choosing "your own carrier" - there is now a voluntary option >>> to let eBay handle overseas deliveries. I tried it a couple of times and I >>> was surprised at how efficient it was for mid-range material. I sent some >>> signed Broadway material to a buyer in Germany - and got real-time updates >>> about progress. It was slower but still. It looks like eBay negotiated >>> contracted rates with UPS, DHL, FedEx, etc. - to move those packages - even >>> if those carriers end up sub-contracting to have Royal Mail or Deutsche >>> Post / DHL, etc. or private people driving Ubers to deliver items the last >>> few miles to a customer's home or office. -d. >>> >>> >>> >>> From: MoPo List <[email protected] >>> <mailto:[email protected]>> on behalf of Moviemem Original Movie >>> Posters <[email protected] <mailto:[email protected]>> >>> Sent: Thursday, March 30, 2023 1:46 PM >>> To: [email protected] <mailto:[email protected]> >>> <[email protected] <mailto:[email protected]>> >>> Subject: Re: Postal Service handling issues >>> >>> >>> >>> Hi Caitlin >>> >>> It does seem that they all have that get out clause but leave it to the >>> sender to read the fine print. However, it doesn’t seem right that they >>> still accept your money for insurance when it is likely that it won’t be >>> covered. >>> >>> >>> >>> As to the customs charges (GST etc) I have been told that they would not be >>> refunded in Australia if the package was damaged. >>> >>> >>> >>> I think you are right in saying that the only way to be sure of safe >>> delivery of a high end package is to hand carry it yourself!! >>> >>> >>> >>> Regards >>> >>> >>> >>> John >>> >>> >>> >>> >>> >>> From: Caitlin Graham <[email protected] >>> <mailto:[email protected]>> >>> Sent: 30 March, 2023 7:09 PM >>> To: Moviemem Original Movie Posters <[email protected] >>> <mailto:[email protected]>> >>> Cc: [email protected] <mailto:[email protected]> >>> Subject: Re: [MOPO] Postal Service handling issues >>> >>> >>> >>> Hi John, >>> >>> >>> >>> I had an expensive poster go missing (I suspect stolen) in Fedex Memphis >>> warehouse last Christmas when shipping UK-US. I had paid the Fedex >>> insurance but subsequently discovered, like Helmut says, that their terms >>> and conditions have a get-out-clause on anything 'unique' which includes >>> all collectable items and even watches, jewellery, cellphones. So I had to >>> claim on my own business insurance. All couriers seem to have a similar >>> get-out clause so I don't even bother insuring shipments with the carrier >>> any more and rely on my own transit insurance. >>> >>> >>> >>> Both me and the buyer were devastated as it was such a rare poster. >>> >>> >>> >>> If a poster arrived damaged, the buyer would simply need to return it to >>> you and provide proof of the return export to obtain the import refund. >>> Obviously that wouldn't work if they held on to the damaged poster - in >>> which case they are not entitled to an import refund. >>> >>> >>> >>> There is definitely a big risk - I just avoid slipping into the USPS at all >>> costs. I think if there was something extremely valuable and irreplaceable >>> I would hand carry it myself! >>> >>> >>> >>> Best, >>> >>> Caitlin >>> >>> >>> >>> On Thu, 30 Mar 2023 at 09:30, Moviemem Original Movie Posters >>> <[email protected] <mailto:[email protected]>> wrote: >>> >>> Hi Helmut >>> >>> I paid around $400.00 for insurance but I do agree that I might have wasted >>> my money. I also get a lot of packages delivered from the US and UK and >>> always have to pay the customs charges before the package even arrives in >>> the country. I would say that there would be little to no chance of getting >>> the customs charges refunded if the package arrived damaged. >>> >>> Bottom line is that there is a huge risk in sending high end posters >>> internationally. It doesn’t matter how much you try to anticipate issues, >>> sellers will always be at the mercy of the postal services. >>> >>> Regards >>> >>> John >>> >>> -----Original Message----- >>> >>> From: [email protected] <mailto:[email protected]> <[email protected] >>> <mailto:[email protected]>> >>> >>> Sent: 30 March, 2023 6:06 PM >>> >>> To: Moviemem Original Movie Posters <[email protected] >>> <mailto:[email protected]>>; [email protected] >>> <mailto:[email protected]> >>> Subject: Aw: [MOPO] Postal Service handling issues >>> >>> John, >>> >>> when shipping from Germany, there is no way to insure any collectibles >>> beyond a value of €500 with any of the carriers. UPS in the US used to >>> insure collectibles, but I don‘t know if they still do. For all I know, the >>> Postal Services around the world do not. Chances are that you wasted the >>> money on the insurance, as they would have never paid out anyway. In fact, >>> if the value is over €500, you won‘t even get that amount, they simply pay >>> nothing. UPS Germany makes this pretty clear in their Terms of Service. >>> They also explicitly state out that they are under no obligation to tell >>> you about this when they take your insurance money. >>> >>> All you could do is to get your own insurance policy, which is very costly. >>> >>> There are no custom duties on posters, only Import-VAT. As a business >>> seller, it is easily refundable for me. For private buyers, I guess they >>> have to prove that a shipment was returned and then file for a refund with >>> customs. I never heard of anybody actually doing that. >>> >>> >>> >>> Helmut >>> >>> >>> >>> > Gesendet: Donnerstag, den 30.03.2023 um 01:09 Uhr >>> >>> > Von: "Moviemem Original Movie Posters" <[email protected] >>> > <mailto:[email protected]>> >>> >>> > An: [email protected] <mailto:[email protected]> >>> > Betreff: [MOPO] Postal Service handling issues >>> >>> > >>> >>> > Hi to you all >>> >>> > There have been lots of comments on Social Media about an increase in >>> > damaged packages, no matter how well they are packed. >>> >>> > >>> >>> > I recently sold some high end posters to a collector in Europe. >>> > Thankfully it all went very smoothly. >>> >>> > >>> >>> > However, much as I tried to anticipate any potential issues there was >>> > always some risk involved: >>> >>> > >>> >>> > 1. The package was fully insured but there is some fine print about >>> > what is and what is not covered. >>> >>> > 2. The buyer paid with Paypal. If the package was damaged in transit >>> > and the buyer had to be refunded, Paypal do not refund their fee which >>> > was significant. >>> >>> > 3. The buyer had to pay customs charges BEFORE the package even landed >>> > in the country. >>> >>> > 4. If the package arrived damaged, the buyer would quite rightly >>> > expect customs charges to be refunded but how would that work? I would >>> > imagine that there would be a lot of red tape in getting a refund. >>> >>> > 5. I think some buyers would expect the seller to cover all costs >>> > immediately in the event of damage. >>> >>> > >>> >>> > Fortunately, I didn't have any problems but just curious as to whether >>> > everyone here takes into consideration all of the risks that are involved >>> > in International Shipping of high end items. >>> >>> > >>> >>> > Regards >>> >>> > John >>> >>> >>> >>> >>> >>> To unsubscribe from the MoPo-L list, click the following link: >>> https://listserv.american.edu/scripts/wa-american.exe?SUBED1=MoPo-L&A=1 >>> >>> >>> To unsubscribe from the MoPo-L list, click the following link: >>> https://listserv.american.edu/scripts/wa-american.exe?SUBED1=MoPo-L&A=1 >>> >> >> To unsubscribe from the MoPo-L list, click the following link: >> https://listserv.american.edu/scripts/wa-american.exe?SUBED1=MoPo-L&A=1 >> > > To unsubscribe from the MoPo-L list, click the following link: > https://listserv.american.edu/scripts/wa-american.exe?SUBED1=MoPo-L&A=1 > Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
