John,

when shipping from Germany, there is no way to insure any collectibles beyond a 
value of €500 with any of the carriers. UPS in the US used to insure 
collectibles, but I don‘t know if they still do. For all I know, the Postal 
Services around the world do not. Chances are that you wasted the money on the 
insurance, as they would have never paid out anyway. In fact, if the value is 
over €500, you won‘t even get that amount, they simply pay nothing. UPS Germany 
makes this pretty clear in their Terms of Service. They also explicitly state 
out that they are under no obligation to tell you about this when they take 
your insurance money.

All you could do is to get your own insurance policy, which is very costly. 

There are no custom duties on posters, only Import-VAT. As a business seller, 
it is easily refundable for me. For private buyers, I guess they have to prove 
that a shipment was returned and then file for a refund with customs. I never 
heard of anybody actually doing that. 

Helmut


> Gesendet: Donnerstag, den 30.03.2023 um 01:09 Uhr
> Von: "Moviemem Original Movie Posters" <[email protected]>
> An: [email protected]
> Betreff: [MOPO] Postal Service handling issues
> 
> Hi to you all
> There have been lots of comments on Social Media about an increase in damaged 
> packages, no matter how well they are packed.
> 
> I recently sold some high end posters to a collector in Europe. Thankfully it 
> all went very smoothly.
> 
> However, much as I tried to anticipate any potential issues there was always 
> some risk involved:
> 
> 
>   1.  The package was fully insured but there is some fine print about what 
> is and what is not covered.
>   2.  The buyer paid with Paypal. If the package was damaged in transit and 
> the buyer had to be refunded, Paypal do not refund their fee which was 
> significant.
>   3.  The buyer had to pay customs charges BEFORE the package even landed in 
> the country.
>   4.  If the package arrived damaged, the buyer would quite rightly expect 
> customs charges to be refunded but how would that work? I would imagine that 
> there would be a lot of red tape in getting a refund.
>   5.  I think some buyers would expect the seller to cover all costs 
> immediately in the event of damage.
> 
> Fortunately, I didn't have any problems but just curious as to whether 
> everyone here takes into consideration all of the risks that are involved in 
> International Shipping of high end items.
> 
> Regards
> 
> John
> 
> 
> 
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