* To suggest you should not weigh in on any controversy surfacing on a public
forum - unless you yourself are directly impacted - suppresses opinions from
members who have no stake in the outcome - or - that you yourself are a
stakeholder.
* However frowned upon, all members - myself and others below this post
included - can weigh in - or not. I'm not from the school that says people
should shut up unless they're personally aggrieved. That view - suggests some
are taking sides anyway even when they say they're not.
* I strongly believe disputes which go public - ALWAYS occur as a last resort -
after weeks or months of frustration KNOWN by all parties. Does anyone doubt
this? We hear publicly from the merchant being queried - only AFTER a second
customer this week weighs in more forcefully than about being ghosted.
----
* 𝗜 𝘁𝗿𝘆 𝘃𝗲𝗿𝘆 𝗵𝗮𝗿𝗱 𝘁𝗼 𝗯𝗲 𝗳𝗮𝗶𝗿. Below was the first time I weighed on this
merchant whose name has surfaced not once, but multiple times in 2023 alone. If
it happens once, no one cares. Happens twice, maybe some concern. Three times
or more - that's a potential "pattern" linked to health or other issues beyond
anyone's control. Or maybe not.
* Merchants know this when a customer refuses to pay and has a history of
ghosting other merchants. Just because they're stellar for you - doesn't mean
they've been stellar for everyone. Customers know this too - when they pay or
query a merchant and discover later that they're not alone receiving less than
satisfactory responses, presuming they get any.
----
* Remember the Carol Tincup issue (RIP)? She was a great restorer. Numerous
dealers and customers wrote on MoPo about non-delivery of their posters.
* No one was explaining broadly - what was going on. So I did because I dealt
with her. She had one of my items for more than a year but I stayed quiet about
it - because I wanted it back and felt she could still do it. We spoke on the
phone a lot. She had knee problems. Customers took their complaints to MoPo
not knowing this. I did not know until other clients brought her up on MoPo -
that I wasn't the only person waiting to hear from her.
* I told her that she needs to tell people her situation, that people are
forgiving about everything except intentional silence, that she is risking her
reputation in our small community. When people go public like this, it can mean
that others are seeing just the tip of an iceberg. I was extremely
sympathetic. In my last emails and voice mails to her - I begged her to take
my damage control advice. I spent an entire week leaving her messages. She
ghosted me. At that moment, I wrote off in my head that what she had that was
mine - was a complete loss.
* It was only then - that I issued my public "opinion" - that people should
hold off sending her more stuff until her backlog was cleared and her ongoing
problems with merchants were resolved. I only found out she was angry with me
- when my unfinished poster and a refund arrived in the mail 2 weeks later. I
called her instantly. She had blocked my number. She refused to see that while
there are two sides to everything - that ghosting causes people to think worst
case scenarios. She had good reasons for her backlog. But via MoPo I
discovered she had many customers waiting months to hear ANYTHING from her who
were in the dark. I knew why but others didn't. I didn't think that was fair.
I wasn't going to write individual emails to every complainant.
----
* There is no such thing as a convenient time to have such problems. Anyone who
goes public with them - has likely thought about the consequences of asking
others "out loud" - if they know what's going on. And someone in the
"community" knows - even if they won't say. I bet there is someone besides the
merchant in question who knows - but isn't saying - or is contacting people
looking for answers privately.
* That's what this group does best. And sometimes public opinions from others
- is the cheapest solution to group-think inertia.
________________________________
From: peter contarino <mpexchangeu...@gmail.com>
Sent: Sunday, October 1, 2023 10:18 AM
To: David Kusumoto <davidmkusum...@hotmail.com>
Cc: MoPo-L@listserv.american.edu <MoPo-L@listserv.american.edu>
Subject: Re: [MOPO] Not responding
I am not defending Jason or Rich but it seems to me that Rich makes a fair
point.
________________________________
From: MoPo List <mopo-l@LISTSERV.AMERICAN.EDU> on behalf of David Kusumoto
<davidmkusum...@hotmail.com>
Sent: Friday, September 29, 2023 9:16 PM
To: MoPo-L@LISTSERV.AMERICAN.EDU <MoPo-L@LISTSERV.AMERICAN.EDU>
Subject: Re: Not responding
Huh, odd to get a public insult from a lonely life form that writes like it
goes to bed each night with spasms of self-loathing, chewing on its own spine.
-d.
________________________________
From: sales comic-art.com <sa...@comic-art.com>
Sent: Friday, September 29, 2023 8:00 PM
To: MoPo-L@LISTSERV.AMERICAN.EDU <MoPo-L@LISTSERV.AMERICAN.EDU>; David Kusumoto
<davidmkusum...@hotmail.com>
Subject: Re: Not responding
so do you have any unfinished business with Jason, or are you just the peanut
gallery mouthing off again?
________________________________
From: MoPo List <mopo-l@LISTSERV.AMERICAN.EDU> on behalf of David Kusumoto
<davidmkusum...@hotmail.com>
Sent: Friday, September 29, 2023 6:30 PM
To: MoPo-L@LISTSERV.AMERICAN.EDU <MoPo-L@LISTSERV.AMERICAN.EDU>
Subject: Re: Addendum - Not responding
ADDENDUM to Friday, September 29, 2023 6:03 PM PT post: BTW, I didn't mean to
imply that only merchants are at fault. There are customers who abuse their
relationship with merchants - and feedback extortion or "give me what I want or
else" threats do occur. There are customers who are never satisfied unless
they get their money back AND push to keep items they don't want - and - on top
of that they want more $$ to compensate for their mental anguish or some other
vague aggravation. Word can and should spread about customers who are
persistent headaches - as a "subjective advisory" for others on both sides of
the seller and buyer equation. It's why a customer or merchant who complains
in public - can be countered with customers / merchants who describe "stellar
experiences." Yelp is not always a reliable forum to get a true picture of
performance - nor is MoPo - but if patterns surface more than a few times among
diverse customers and merchants - then that's what they are, "patterns." - d.
-----Original comment below-----
________________________________
From: MoPo List <mopo-l@LISTSERV.AMERICAN.EDU> on behalf of David Kusumoto
<davidmkusum...@hotmail.com>
Sent: Friday, September 29, 2023 6:03 PM
To: MoPo-L@LISTSERV.AMERICAN.EDU <MoPo-L@LISTSERV.AMERICAN.EDU>
Subject: Re: Not responding
How about responding to the whole group as well - to avoid adverse consequences
to your business model in relation to the 250+ members of the MoPo group?
The following is my opinion and not necessarily fact:
When people use any public forum to resolve issues, it's almost ALWAYS the
course of last resort. It means unresolved issues have been festering for
weeks, months or even longer.
When a customer or customers go public - it's because they're on the edge of
desperation. And if the merchant in question responds with something like -
"We apologize for the delay and someone will get back to you tomorrow" - well,
that has about as much credibility as saying, "the check is in the mail" or "I
never got any of your messages."
* If delays are due to family or health issues which can't be helped, people
are very forgiving up to a point.
But if service / delivery issues recur and are spread across more than 1-2
customers who say "yeah, me too" - a merchant then loses control of his or her
story and any effort to resolve problems one-on-one - go out the window. The
problems convert into something broader that involves staying liquid and saving
the business over reputational issues beyond a merchant's control - because
future potential customers - are now likely to pause before forking over future
dollars for services reported as being undelivered or being unsatisfactory.
Meanwhile, other customers in limbo - will stay quiet - because they want their
money back - and if they do - they eventually join the "never again"
bad-word-of-mouth campaign that spreads like wildfire. This is why a damn
good explanation is required that makes sense.
* Merchants who feel targeted - understand this principle better when the
tables are turned. For example, you send me $300 for a flat-panel TV and I
convert it quickly into cash and I then cancel my accounts to block future
charge backs / refunds - and then ghost a pile of voice mails from people
asking, "Sorry to bother you but why the delay?" The aforementioned is
hyperbole, but customers and merchants aren't mind-readers - and worst case
scenarios pop into their heads, even if they're off. But if you heard that I
have more than 1-2 customers griping about my services or products - even
politely - you're unlikely to think too much of my reliability score. -d.
________________________________
From: MoPo List <mopo-l@LISTSERV.AMERICAN.EDU> on behalf of Jason Edgerley
<jasonedger...@gmail.com>
Sent: Friday, September 29, 2023 4:31 PM
To: MoPo-L@LISTSERV.AMERICAN.EDU <MoPo-L@LISTSERV.AMERICAN.EDU>
Subject: Re: Not responding
Yes the website is down and trying to remedy the problem and get orders out.
Todd and Tommy I will be in touch tomorrow.
On Sep 29, 2023, at 7:24 PM, Todd Feiertag <toddfeier...@msn.com> wrote:
"...is anyone having problems with movieposterexchange?"
HA!! I paid for several items last April and NEVER received them.
I've emailed Jason at least three times. He originally responded that he would
send them out after he got back from the Columbus show on Memorial Day Weekend
but that never happened.
Emailed him several times afterwords with NO RESPONSE WHATSOEVER!!
I just checked and now it looks like the website is down.
Not sure if it's too late to dispute the charge as it's been 5 months now but I
plan on doing that with my credit card company.
________________________________
From: MoPo List <mopo-l@LISTSERV.AMERICAN.EDU> on behalf of Tommy Barr
<tommymb...@gmail.com>
Sent: Friday, September 29, 2023 7:17 PM
To: MoPo-L@LISTSERV.AMERICAN.EDU <MoPo-L@LISTSERV.AMERICAN.EDU>
Subject: [MOPO] Not responding
I had hoped that it wouldn't be necessary to ask this again, but is anyone
having problems with movieposterexchange?
Tommy
Visit the MoPo Mailing List Web Site at www.filmfan.com
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