Hi, I called the number for Knopf's customer service given in a previous message and spoke with a nice lady there. When I explained about the "replacement" offer, I was told that there was no such offer. I went on to explain about the MOU messages in which some callers had met with success and was told that the books belonging to those callers were deemed to be defective and that's why they were being sent new copies. When I went on to explain about the font and color problems with the first printing, I was told that those weren't defects. Rather, they were choices made by the author and publisher. Thus, such issues didn't qualify for a replacement copy. She said they were still taking feedback regarding the books, however, and would be making note of my comments. I cited the dark, maroon Scarlet Tanager as one example of a color problem and went on to explain that it should have been bright red, as well as the text problems. I told her I was not pleased with the copy. She said she was sorry but there was nothing she could do. So, those who are going to receive new copies are VERY lucky. Everyone else who was denied a new copy will either have to go with another guide or pay more for a 2nd printing. I was happy with my first edition Sibley, but I'm not sure I want to give him any more money.
Best wishes, Tim Timothy J. Blackwood E-mail: [email protected] Phone: (218) 999-0603 Home Address: 120 NW 5th Street Apartment 101 Cohasset, Minnesota, USA 55721 ---- Join or Leave mou-net: http://lists.umn.edu/cgi-bin/wa?SUBED1=mou-net Archives: http://lists.umn.edu/archives/mou-net.html
