At 23:10 21/02/2001 +0000, Gervase Markham wrote:
> > >It's about as straightforward as it can be already - if you don't get all
> > >the info up front, you then have to waste people's time trying to get it
> > >later, and more bugs get marked INVALID because the reporter doesn't get
> > >back to us.
> >
> > I don't think its at all straightforward.
>
>You need to read more carefully :-) I didn't say it's straightforward, I
>said it's as straightforward as it can be. Suggestions for improving the
>Bugzilla Helper to gather the same info while being simpler to use always
>welcome, of course :-)
Hmmm you obviously use the words 'can be' in a way which implies the word
now, self evidently it is as straightforward as it is now. :-)
A start would be if Zarro bugs is the result of a query to ask directly if
a new bug is wanted and then populate with whatever they've already entered
in the query. To be honest I think there's too much text in the Bugzilla
Helper to make it useful but that's an opinion of someone that it isn't
aimed at.
For the accurate collection of data I prefer a true interview method, which
rather than filling in a form would present each question as part of a
series of dialogs, possibly with a set of forward and backward buttons, but
modal so that the underlying form variables could be built properly. The
final completed form could then be filled in and displayed so that the user
could make any last minute changes before confirming it. The advantage of
the interview method is that it presents all of the questions in a
reasonable order and concentrates the user's attention whereas a form
filling exercise lets the user be lazier or simply miss sections. That
isn't to say that all the entries would be mandatory just easier for the
user to take notice of and think about.
It would be nice that, before the bug was actually added, a search was made
using their Summary or Description or both to come up with possible
duplicates as well.
Simon
>Gerv
===================================================
If I'd known I would spend so much time sorting and rearranging boxes
I'd have paid more attention at kindergarten
S.P. Lucy
