Great! How do I help? Who do I approach and what is the current progress? I suggest the following submenus for the Help menu:
Help Contents & Index Tip of the Day Help for IE users Help for Netscape 4 users ----- Release Notes Send Feedback ----- About Plugins About Mozilla The main point of this is that "Help for IE users" and "Help for Netscape 4 users" should be readily noticed, and not buried deep inside the main help file. For example, I am a new IE convert, I am still confused with Moz, I click on Help and I immediately see something just for me, so I click on it to have immediate answers. What do you think? Bamm > :> I do think that the main problem that Mozilla COULD have is that the UI > :> is designed for advanced users. Maybe more effort needs to be made in > :> making the advanced features of Mozilla more prominent to the average user. > > : Looks like we have similar thinking. I recently filed > : this bug to address that. If it turns out to be a dupe, > : I'd still be glad cause others thought of it too. > : http://bugzilla.mozilla.org/show_bug.cgi?id=141923 > > See newsgroup n.p.m.documentation for current momentum to the helpfile > project. I would suggest a helpfile entry like this as a natural. I've > added a comment in the bug, and I suggest you change the component of the > bug to 'Documentation'. > > Here's the comment I just put in the bug. (I suggest followup in the bug > itself.) > > > ------- Additional Comment #1 From David Gerard 2002-05-03 22:48 ------- > > Heh. Write it and they will come? > > The help file is getting some momentum. See recent postings on the newsgroup > netscape.public.mozilla.documentation for the helpfile project that's just > taking off. > > Further suggestion for this bug: > > * Help for Netscape 4 users (I suspect Netscape will use this if we write it!) > * In the Mail/News component, Help For OE Users and Help for Netscape 4 Users > > Presumably we could go through the relevant products' helpfiles and write > suitable crossing-over material based on them. > > By the way, when I did Internet tech support, OE had one of the finest help > files I'd seen on a general-consumer product - that is, I would put completely > computer-illiterate new users onto it, because it was actually *helpful*. That > is the standard of helpfile we should aspire to for new users. (Pity the > product itself is so awful ;-)
