> > Even if you were not printing, it is possible for Mozilla to have > > a conflict with some kinds of printer drivers, causing crashes > > even when you aren't doing anything. > > If there are crashes without "doing anything" then any software itself > has a major problem and should be withdrawn and checked, and re-checked, > for the cause.
Exactly the point. If Mozilla crashes without doing anything on 100 people, and it was found that 90 of them owned a particular printer, then we know for sure that Mozilla is at fault. The developers can then look into the problem, and if possible, fix it. But they would never be able to fix it if they hadn't had this information in the first place. > > Of course, not only the printer is relevant, but the rest of your > > hardware as well. > > Why? What information does my computer name carry that may have an > influence to a printer crash? I accept that a printer crash could be > contributed a particular brand of printer and its driver, but I can not > accept that a computer name, assigned by me, may have caused a crash. If > it has significance then I would appreciate a list of accepted computer > names/designations to avoid future crashes. See above. > > These information help developers know which environments > > cause frequent crashing and help them solve it. > > Again, I agree. But only information that caused the crash should be > relayed back. No. Information about the crash is hardly relevant *without* information about the environment which caused the crash. Example: "Mozilla crashed when I clicked Ok in the prefs menu while changing themes" is not meaningful at all. How will the developers know why it crashed? However, "Mozilla crashed when I clicked Ok in the prefs menu while changing themes on Windows XP with this printer, this scanner, this video card, this sound card, etc" is a lot more relevant and, coupled with hundreds of crash information from other users, will help isolate the cause of the crash. You cannot tell in advance which information is vital and which is not. We can only tell that after comparison with the stats based on hundreds of crash information. Hope this helps. Bamm
