Bamm Gabriana wrote: >>>Even if you were not printing, it is possible for Mozilla to have >>>a conflict with some kinds of printer drivers, causing crashes >>>even when you aren't doing anything. >> >>If there are crashes without "doing anything" then any software itself >>has a major problem and should be withdrawn and checked, and re-checked, >>for the cause. > > > Exactly the point. If Mozilla crashes without doing anything on 100 people, > and it was found that 90 of them owned a particular printer, then we know > for sure that Mozilla is at fault. > > The developers can then look into the problem, and if possible, fix it. But > they would never be able to fix it if they hadn't had this information in > the > first place. > > >>>Of course, not only the printer is relevant, but the rest of your >>>hardware as well. >> >>Why? What information does my computer name carry that may have an >>influence to a printer crash? I accept that a printer crash could be >>contributed a particular brand of printer and its driver, but I can not >>accept that a computer name, assigned by me, may have caused a crash. If >>it has significance then I would appreciate a list of accepted computer >>names/designations to avoid future crashes. > > > See above. > > >>>These information help developers know which environments >>>cause frequent crashing and help them solve it. >> >>Again, I agree. But only information that caused the crash should be >>relayed back. > > > No. Information about the crash is hardly relevant *without* information > about the environment which caused the crash. > > Example: "Mozilla crashed when I clicked Ok in the prefs menu while > changing themes" is not meaningful at all. How will the developers know > why it crashed? > > However, "Mozilla crashed when I clicked Ok in the prefs menu while > changing themes on Windows XP with this printer, this scanner, this > video card, this sound card, etc" is a lot more relevant and, coupled > with hundreds of crash information from other users, will help isolate > the cause of the crash. > > You cannot tell in advance which information is vital and which is not. > We can only tell that after comparison with the stats based on hundreds > of crash information. > > Hope this helps. > > Bamm > > >
The one thing that seems constantly to come up in jukola's postings has to do with why the /name/ of his computer is being transmitted /via/ TalkBack. On a couple of occasions, he also made mention of user name. The user name I can understand, kind of, if you're using a standard user name like 'Sysadmin' or some such, since it can let you (the people looking at the crash data) know what kind of permissions a given user might have. What seems /most/ to bother jukola is transmitting the computer name along with the crash data. My knowledge is largely limited to Windows 95/98 (with past MacOS experience), where the name of the machine is largely irrelevant; I don't know how this might be on other OSs. Perhaps a clearer explanation of why these two specific bits of data are transmitted by TalkBack would help clarify matters? Brian
