Jennifer Glick wrote:
>
> Discussed the top Mail related problems users had during the recent
> "First Usage" Usability Study. A usability study was conducted a few
> weeks ago which looked at some of the common actions users perform when
> installing and first using the Netscape product.
>
> The first issue we will deal with is: Contents of the Mail Thread
> Pane/Message Thread Pane when an Account Level item is seleted.
>
> When an account is migrated and Mail is launched for the first time, the
> Thread Pane and Message Pane area are blank. The account(s) are
> collapsed. I believe the default account level is selected. Users are
> confused as to why no mail is visible. Users clicked on the "Get Msg"
> button to access their mail. Because the account level is selected (and
> not an Inbox), nothing visually changes to the user in the Thread Pane
> (it remains blank). Users had to be told to expand the account and
> select the Inbox to see their mail.
> Feedback and ideas appreciated.
Why not just expand the folder automatically?
--
Jerry Baker
PGP Key:
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B9F6300
