perhaps the fix of bug:
http://bugzilla.mozilla.org/show_bug.cgi?id=41500
http://bugzilla.mozilla.org/show_bug.cgi?id=41501
could help?
Scott Putterman wrote:
> Jerry Baker wrote:
>
> > Jennifer Glick wrote:
> >
> >> Discussed the top Mail related problems users had during the recent
> >> "First Usage" Usability Study. A usability study was conducted a few
> >> weeks ago which looked at some of the common actions users perform when
> >> installing and first using the Netscape product.
> >>
> >> The first issue we will deal with is: Contents of the Mail Thread
> >> Pane/Message Thread Pane when an Account Level item is seleted.
> >>
> >> When an account is migrated and Mail is launched for the first time, the
> >> Thread Pane and Message Pane area are blank. The account(s) are
> >> collapsed. I believe the default account level is selected. Users are
> >> confused as to why no mail is visible. Users clicked on the "Get Msg"
> >> button to access their mail. Because the account level is selected (and
> >> not an Inbox), nothing visually changes to the user in the Thread Pane
> >> (it remains blank). Users had to be told to expand the account and
> >> select the Inbox to see their mail.
> >
> >> Feedback and ideas appreciated.
> >
> >
> > Why not just expand the folder automatically?
> >
> Agreed. I think there are a number of things that can be done.
>
> The 1st is to expand to the Inbox automatically as you mentioned, at
> least the first time the product is used (there's been some discussion
> that some people actually prefer the fact that a collapsed mail server
> means don't open my Inbox).
>
> Another is to provide better feedback when there are no messages in the
> thread pane. This could include a simple message explaining what's going
> on. Or this could include putting something in the thread pane with a
> bunch of options that can be done such as creating a new account, going
> to your inbox, etc. Or it could include a folder list. There are a
> number of possibilities.
>
> Scott
--
Henrik Gemal, [EMAIL PROTECTED]
Webmail Evangelist
Tele Danmark Internet
http://gemal.dk/card/
