Exactly. Those and a few other bugs like them are good possibilities
for things that could help out.
Scott
Henrik Gemal wrote:
> perhaps the fix of bug:
> http://bugzilla.mozilla.org/show_bug.cgi?id=41500
> http://bugzilla.mozilla.org/show_bug.cgi?id=41501
> could help?
>
> Scott Putterman wrote:
>
>> Jerry Baker wrote:
>>
>>> Jennifer Glick wrote:
>>>
>>>> Discussed the top Mail related problems users had during the recent
>>>> "First Usage" Usability Study. A usability study was conducted a few
>>>> weeks ago which looked at some of the common actions users perform when
>>>> installing and first using the Netscape product.
>>>>
>>>> The first issue we will deal with is: Contents of the Mail Thread
>>>> Pane/Message Thread Pane when an Account Level item is seleted.
>>>>
>>>> When an account is migrated and Mail is launched for the first time, the
>>>> Thread Pane and Message Pane area are blank. The account(s) are
>>>> collapsed. I believe the default account level is selected. Users are
>>>> confused as to why no mail is visible. Users clicked on the "Get Msg"
>>>> button to access their mail. Because the account level is selected (and
>>>> not an Inbox), nothing visually changes to the user in the Thread Pane
>>>> (it remains blank). Users had to be told to expand the account and
>>>> select the Inbox to see their mail.
>>>
>>>> Feedback and ideas appreciated.
>>>
>>>
>>> Why not just expand the folder automatically?
>>>
>> Agreed. I think there are a number of things that can be done.
>>
>> The 1st is to expand to the Inbox automatically as you mentioned, at
>> least the first time the product is used (there's been some discussion
>> that some people actually prefer the fact that a collapsed mail server
>> means don't open my Inbox).
>>
>> Another is to provide better feedback when there are no messages in the
>> thread pane. This could include a simple message explaining what's going
>> on. Or this could include putting something in the thread pane with a
>> bunch of options that can be done such as creating a new account, going
>> to your inbox, etc. Or it could include a folder list. There are a
>> number of possibilities.
>>
>> Scott
>
>
> --
> Henrik Gemal, [EMAIL PROTECTED]
> Webmail Evangelist
> Tele Danmark Internet
>
> http://gemal.dk/card/
>
>
