No matter what I do Acrobat will not install. I get a dialog box that merely says “error” and has an OK button and absolutely nothing useful in the msi log.
From: [email protected] [mailto:[email protected]] On Behalf Of Marcum, John Sent: Friday, August 19, 2016 11:40 AM To: [email protected] Subject: RE: [mssms] Adobe Pro XI on Win 10 x64 Thanks Todd!! From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Miller, Todd Sent: Friday, August 19, 2016 10:55 AM To: [email protected]<mailto:[email protected]> Subject: RE: [mssms] Adobe Pro XI on Win 10 x64 The C++ runtime for Visual Studio 10, is required – not sure about a hotfix… If you use the MSI to deploy Acrobat XI then you have to install it yourself. Setup.exe might install the VSC++ runtime, but I am not sure of that… The MSI definitely does not. You should also make sure Winword is not running when installing Acrobat. Here is some pseudo code (autoit script ) I use to do this… ;; Check for VC++ 2010 and install if Missing $VCx86Installed = GetHKLMString("SOFTWARE\Microsoft\VisualStudio\10.0\VC\VCRedist\x86", "Installed",False) $VCx64Installed = GetHKLMString("SOFTWARE\Microsoft\VisualStudio\10.0\VC\VCRedist\x64", "Installed",False) If @OSArch = 64 then If $VCx64Installed <> 1 or $VCx64Installed = Null Then WriteLog("OS Is 64bit and is missing VC++ 2010 Redist x64",$Logfile, True) RunWait('"' & @ScriptDir & '\VC10RT_64\vcredist_x64.exe" /quiet /noreatart') EndIf If $VCx86Installed <> 1 or $VCx86Installed = Null Then WriteLog("OS Is 64bit and is missing VC++ 2010 Redist x86",$Logfile, True) RunWait('"' & @ScriptDir & '\VC10RT_64\vcredist_x86.exe" /quiet /noreatart') EndIf EndIf If @OSArch = 32 Then If $VCx86Installed <> 1 or $VCx86Installed = Null Then WriteLog("OS Is 32bit and is missing VC++ 2010 Redist x86",$Logfile, True) RunWait('"' & @ScriptDir & '\VC10RT_64\vcredist_x86.exe" /quiet /noreatart') EndIf EndIf ; Perform installation WriteLog("Installing Adobe Acrobat Pro 11.",$Logfile, True) If $flagsilent or ($flagUserPresent = False) then $InstallAcrobat = 'MSIEXEC /i ' & '"' & @ScriptDir & '\AcroPro.msi" ' & '/qn /lv ' & @tempdir & '\Acrobat11Install.log TRANSFORMS=' & '"' & @ScriptDir & '\HCIS.mst"' Else $InstallAcrobat = 'MSIEXEC /i ' & '"' & @ScriptDir & '\AcroPro.msi" ' & '/qb! /lv ' & @tempdir & '\Acrobat11Install.log TRANSFORMS=' & '"' & @ScriptDir & '\HCIS.mst"' EndIf Runwait ($InstallAcrobat) EndIf From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Marcum, John Sent: Friday, August 19, 2016 8:33 AM To: [email protected]<mailto:[email protected]> Subject: RE: [mssms] Adobe Pro XI on Win 10 x64 Let me rephrase… It doesn’t accurately list the pre-reqs. ☺ Seems like C++ runtimes and maybe one hotfix is required, testing now. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Adam Juelich Sent: Friday, August 19, 2016 8:25 AM To: [email protected]<mailto:[email protected]> Subject: Re: [mssms] Adobe Pro XI on Win 10 x64 Oh, but it does! * 1.3 GHz or faster processor * Microsoft Windows XP with Service Pack 3 for 32 bit or Service Pack 2 for 64 bit; Windows Server 2003 R2 (32 bit and 64 bit); Windows Server 2008 or 2008 R2 (32 bit and 64 bit); Windows 7 (32 bit and 64 bit); Windows 8 (32 bit and 64 bit); or Windows 10 (32 bit and 64 bit) * 512 MB of RAM (1 GB recommended) * 1.85 GB of available hard-disk space * 1024x768 screen resolution * DVD-ROM drive * Internet Explorer 7, 8, 9, or 10; Firefox Extended Support Release; or Chrome * Video hardware acceleration (optional) It only lists that KB for 2003 R2 and XP. Maybe it was superseded by something for Win10 if you're getting that message? On Fri, Aug 19, 2016 at 7:43 AM, Marcum, John <[email protected]<mailto:[email protected]>> wrote: Doesn’t list the pre-reqs. From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Adam Juelich Sent: Thursday, August 18, 2016 2:57 PM To: [email protected]<mailto:[email protected]> Subject: Re: [mssms] Adobe Pro XI on Win 10 x64 https://helpx.adobe.com/acrobat/kb/system-requirements-acrobat-family-products.html On Thu, Aug 18, 2016 at 2:40 PM, Marcum, John <[email protected]<mailto:[email protected]>> wrote: Anyone know the prereqs for installing Adobe Pro on Win 10? The logs tell me I need KB930627, which is a Vista update and also .Net. ☹ ________________________________ Confidentiality Notice: This e-mail is from a law firm and may be protected by the attorney-client or work product privileges. 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