What about the BIOS trick I talked about? Turn off the computer, boot into BIOS, then shut it down (this is important, if it ever even starts loading Windows you have to restart the whole process). Now, try to wake it. if it wakes up, it is an OS problem. If it doesn't wake up, it may or may not be an OS problem, but I'd say start looking at upgrading BIOS first.
On Mon, Nov 21, 2016 at 10:54 AM Murray, Mike <[email protected]> wrote: > It does get the packet. And it will wake up when asleep, just now when > powered off. > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Ryan > *Sent:* Friday, November 18, 2016 4:29 PM > > > *To:* [email protected] > *Subject:* Re: [mssms] RE: WOL not waking powered off computers > > > > You can check if the computer is getting the packet by running a WOL > packet sniffer on it while it's on. Send the packet to the computer from > the CM server and see if it comes through. If it does, it's probably not a > network problem. > > > > On Fri, Nov 18, 2016, 6:26 PM Murray, Mike <[email protected]> wrote: > > OK, after working with our network team, WOL **does** work from CM, but > only when a computer is sleeping. I tried your power into BIOS trick, and > it still wouldn’t wake. I looked at the BIOS settings, and Deep Sleep > Control was enabled. The article below suggests that disabling this might > work, but it did not. If the computer is fully powered off, it still will > not wake. The article also states: > > > > These systems should wake from the System Power States: *Sleep (S3)* or > *Hibernate > (S4).* The *SHUTDOWN (S5)*power state is not supported in Windows 7 and > *SHUTDOWN > (S5)* and *Hybrid SHUTDOWN (S4)* power states are not supported in > Windows 8 for Wake-On-LAN. > > > > Welp, I’m in state S5, so what to do? > > > > http://www.dell.com/support/article/us/en/19/SLN216918/EN > > > > > > Mike > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Ryan > *Sent:* Friday, November 18, 2016 12:10 PM > *To:* [email protected] > *Subject:* Re: [mssms] RE: WOL not waking powered off computers > > > > View page three of my troubleshooting WOL and SCCM: > > > > > http://www.ephingadmin.com/a-configmgr-admins-guide-to-wol-magic-packet-part-three/ > > > > Is the NIC On: > > If there are no link lights on the back of the computer, where the network > cord is plugged in, then your NIC is probably not getting any power. > Because of this, it won’t be able to turn on the computer when packets are > sent. Check BIOS and / or Windows to see which is turning off the NIC. The > next trick will tell you how to narrow down which is causing the problem. > > Is This A Windows Problem or BIOS Problem: > > One interesting trick you can do is power off the computer, and then power > it back on going into BIOS. Sometimes, Windows turns the NIC off when the > computer is powered down, and this action will turn back on the NIC. Now, > power off the computer (make sure it doesn’t boot into Windows) and try to > wake up the computer. If it wakes up, and it never woke up before, you are > probably looking at a Windows setting problem or a driver bug. If it > doesn’t wake up, check the BIOS. make sure all the settings are correct, > and if they are look into updating or downgrading the BIOS. > > > > On Fri, Nov 18, 2016 at 1:40 PM Linkey, Mike <[email protected]> > wrote: > > Make sure you have the right NIC drivers. We have problems from time to > time when the wrong drivers are installed. > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Murray, Mike > *Sent:* Friday, November 18, 2016 1:04 PM > *To:* [email protected] > *Subject:* [External] [mssms] WOL not waking powered off computers > > > > We have WOL enabled on our network. I’m able to wake a sleeping computer, > but not a powered off computer. I verified WOL is enabled in BIOS and the > network adapter is not getting powered off. Is this normal? > > > > > > > > Best Regards, > > > > Mike Murray > > Desktop Engineer/IT Consultant - IT Support Services > > California State University, Chico > > 530.898.4357 <(530)%20898-4357> > [email protected] > > > > Remember, Chico State will NEVER ask you for your password via email! > > For more information about recognizing phishing scam emails go to: > http://www.csuchico.edu/isec/basics/spam-and-phishing.shtml > > > > > > CONFIDENTIALITY NOTICE: The e-mail transmission (and/or the documents > accompanying such) may contain confidential information. Such information > is intended only for the use of the individual or entity named above. If > you are not the named or intended recipient, you are hereby notified that > any disclosure, copying, distribution, or the taking of any action in > reliance on the contents of such information is strictly prohibited. If you > have received this email in error, please notify the sender and then delete > the email. Thank you for your cooperation. > > > >
