Is Dell seriously saying they no longer support waking up computers from a powered off state?
Why? On Mon, Nov 21, 2016 at 12:10 PM Marcum, John <[email protected]> wrote: > On Windows 7? That’s not how I interpret this: > > > > The *SHUTDOWN (S5)*power state is not supported in Windows 7 > > > > > > > > > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Murray, Mike > *Sent:* Monday, November 21, 2016 11:16 AM > > > *To:* [email protected] > *Subject:* RE: [mssms] RE: WOL not waking powered off computers > > > > We have disabled the deep sleep option, which I understand is supposed to > allow WOL when powered down. > > > > *From:* [email protected] [ > mailto:[email protected] <[email protected]>] *On > Behalf Of *Marcum, John > *Sent:* Monday, November 21, 2016 8:59 AM > *To:* [email protected] > *Subject:* RE: [mssms] RE: WOL not waking powered off computers > > > > http://www.dell.com/support/article/us/en/19/SLN216918/en > > > > > > > > > > *From:* [email protected] [ > mailto:[email protected] <[email protected]>] *On > Behalf Of *Murray, Mike > *Sent:* Monday, November 21, 2016 10:31 AM > *To:* [email protected] > *Subject:* RE: [mssms] RE: WOL not waking powered off computers > > > > It does get the packet. And it will wake up when asleep, just now when > powered off. > > > > *From:* [email protected] [ > mailto:[email protected] <[email protected]>] *On > Behalf Of *Ryan > *Sent:* Friday, November 18, 2016 4:29 PM > *To:* [email protected] > *Subject:* Re: [mssms] RE: WOL not waking powered off computers > > > > You can check if the computer is getting the packet by running a WOL > packet sniffer on it while it's on. Send the packet to the computer from > the CM server and see if it comes through. If it does, it's probably not a > network problem. > > > > On Fri, Nov 18, 2016, 6:26 PM Murray, Mike <[email protected]> wrote: > > OK, after working with our network team, WOL **does** work from CM, but > only when a computer is sleeping. I tried your power into BIOS trick, and > it still wouldn’t wake. I looked at the BIOS settings, and Deep Sleep > Control was enabled. The article below suggests that disabling this might > work, but it did not. If the computer is fully powered off, it still will > not wake. The article also states: > > > > These systems should wake from the System Power States: *Sleep (S3)* or > *Hibernate > (S4).* The *SHUTDOWN (S5)*power state is not supported in Windows 7 and > *SHUTDOWN > (S5)* and *Hybrid SHUTDOWN (S4)* power states are not supported in > Windows 8 for Wake-On-LAN. > > > > Welp, I’m in state S5, so what to do? > > > > http://www.dell.com/support/article/us/en/19/SLN216918/EN > > > > > > Mike > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Ryan > *Sent:* Friday, November 18, 2016 12:10 PM > *To:* [email protected] > *Subject:* Re: [mssms] RE: WOL not waking powered off computers > > > > View page three of my troubleshooting WOL and SCCM: > > > > > http://www.ephingadmin.com/a-configmgr-admins-guide-to-wol-magic-packet-part-three/ > > > > Is the NIC On: > > If there are no link lights on the back of the computer, where the network > cord is plugged in, then your NIC is probably not getting any power. > Because of this, it won’t be able to turn on the computer when packets are > sent. Check BIOS and / or Windows to see which is turning off the NIC. The > next trick will tell you how to narrow down which is causing the problem. > > Is This A Windows Problem or BIOS Problem: > > One interesting trick you can do is power off the computer, and then power > it back on going into BIOS. Sometimes, Windows turns the NIC off when the > computer is powered down, and this action will turn back on the NIC. Now, > power off the computer (make sure it doesn’t boot into Windows) and try to > wake up the computer. If it wakes up, and it never woke up before, you are > probably looking at a Windows setting problem or a driver bug. If it > doesn’t wake up, check the BIOS. make sure all the settings are correct, > and if they are look into updating or downgrading the BIOS. > > > > On Fri, Nov 18, 2016 at 1:40 PM Linkey, Mike <[email protected]> > wrote: > > Make sure you have the right NIC drivers. We have problems from time to > time when the wrong drivers are installed. > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Murray, Mike > *Sent:* Friday, November 18, 2016 1:04 PM > *To:* [email protected] > *Subject:* [External] [mssms] WOL not waking powered off computers > > > > We have WOL enabled on our network. I’m able to wake a sleeping computer, > but not a powered off computer. I verified WOL is enabled in BIOS and the > network adapter is not getting powered off. Is this normal? > > > > > > > > > > Best Regards, > > > > Mike Murray > > Desktop Engineer/IT Consultant - IT Support Services > > California State University, Chico > > 530.898.4357 <(530)%20898-4357> > [email protected] > > > > Remember, Chico State will NEVER ask you for your password via email! > > For more information about recognizing phishing scam emails go to: > http://www.csuchico.edu/isec/basics/spam-and-phishing.shtml > > > > > > CONFIDENTIALITY NOTICE: The e-mail transmission (and/or the documents > accompanying such) may contain confidential information. Such information > is intended only for the use of the individual or entity named above. If > you are not the named or intended recipient, you are hereby notified that > any disclosure, copying, distribution, or the taking of any action in > reliance on the contents of such information is strictly prohibited. If you > have received this email in error, please notify the sender and then delete > the email. Thank you for your cooperation. > > > > > > > > > ------------------------------ > > > Confidentiality Notice: This e-mail is from a law firm and may be > protected by the attorney-client or work product privileges. If you have > received this message in error, please notify the sender by replying to > this e-mail and then delete it from your computer. > > > > >
