There is also a workaround posted here for an update being stuck downloading.
http://wmug.co.uk/wmug/b/r0b/archive/2017/04/15/issue-with-upgrading-configmgr-current-branch-build From: [email protected] [mailto:[email protected]] On Behalf Of Sherry Kissinger Sent: Monday, April 17, 2017 1:51 PM To: [email protected] Subject: Re: [mssms] Updates and Servicing error In my mini virtual lab (3 whole clients!) I was having the same thing. and have been waiting for someone else to tell me how to fix it, too. https://social.technet.microsoft.com/Forums/systemcenter/en-US/feb9a645-56b7-4bfd-8fd6-5cb1c5b92ece/configuration-manager-1702-stuck-downloading?forum=ConfigMgrCBGeneral there was a slightly (I thought) mad suggestion. but I thought, meh... it's my lab. what do I care. the suggestion was from Krishna Mohin Inturi: "Run this command from your SQL DB select * from CM_UpdatePackages if the update showing with Dual GUIDs , Please delete one which was stuck and it will automatically start downloading fresh one How to delete ? DELETE FROM SCCM_Database_Name.dbo.CM_UpdatePackages WHERE PackageGuid='XXXXX-XXXX-XXXX-XXXX-XXXX' " I didn't have any "dual GUIDs" (not sure what he meant by that). But I did this: sql mgmt. studio, select * from cm_updatepackages. There were 4 things which seemed to be for 1702 version; and the most recent one (by datereleased of 4/6/2017) was PackageGUID E0DF5BB8-B4C8-4553-9B55-133E36536A35 . I stopped the services for sms exec and sms component manager ran the DELETE FROM SCCM_Database_Name.dbo.CM_UpdatePackages WHERE PackageGuid='XXXXX-XXXX-XXXX-XXXX-XXXX' using that package guid, like Krishna said, and then restarted services. It didn't seem like it helped... so I shrugged my shoulders and was busy with regular work meetings, etc for the next 4 hours. ... and then I went back to the lab. and it was done downloading. I think about 90 minutes or so, looking at dmpdownloader.log. Services restarted at 9:23; and at 9:40 the log went quiet. But at 10:23 until about 11am it started downloading content. and now the console says 1702 is "available" for me. So... keeping in mind what I did was because it was my virtual lab (I could revert) and I just didn't care if I screwed it up completely... feel free to try what I did; just make sure to wait the 2+ hours (which I did accidentally, not on purpose) On Mon, Apr 17, 2017 at 12:59 PM, HELMS, DAVID C <[email protected]<mailto:[email protected]>> wrote: Just wanted to poll the group again about issue I’m having with update not completing the download and thus hangs for now a month. Any suggestions on how to resolve? From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Art Flores Sent: Wednesday, April 12, 2017 6:46 PM To: [email protected]<mailto:[email protected]> Subject: RE: [mssms] Updates and Servicing error ***This is an EXTERNAL email. Please do not click on a link or open any attachments unless you are confident it is from a trusted source. ________________________________ Yes, I did not get that error, but my 1610 test lab server downloaded the 1702 update without issues, however, my 1610 production server has been stuck trying to download the 1702 update, I have restarted the smsexec service 3 times today, and it is still stuck in a downloading state ☹ From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of HELMS, DAVID C Sent: Wednesday, April 12, 2017 2:11 PM To: [email protected]<mailto:[email protected]> Subject: [mssms] Updates and Servicing error Having an issue where this update is not completing the download and thus cant install. I’m more concerned with this service hanging and not completing than the hotfix itself. Anyone else experience a similar issue like this with their server? -- Thank you, Sherry Kissinger My Parameters: Standardize. Simplify. Automate Blogs: http://www.mofmaster.com, http://mnscug.org/blogs/sherry-kissinger, http://www.smguru.org
