So, 24+ hours later and no reply from support. Not on this board and no response to my email. Now what?
On Wednesday, February 3, 2016 at 6:43:26 PM UTC-5, Joel Azaria wrote: > > This is now apparently the 3rd time in about 2 or three months that MLO > has just indiscriminately deleted a whole branch of folders and tasks. For > whatever reason it seems to keep eating the same branch though not at every > sync but rather at random times. I'm thankful to have the know-how and > tools to merge/recover from these disasters (the first time it happened we > went DAYS without it being detected). I have no idea if it's eating other > data (and I hope it isn't but there's just no way to know.) > > For reference here's my setup: > > MLO 4.3.3 Pro on mine and my assistant's machines. > I share two branches (my Inbox and a Biz tasks branch) from my MLO file to > a network share on a NAS > She in turn sync both of those branches into here MLO file. She does not > use MLO for herself and has no data beyond these two branches > I also use MLO v2 on my Android and WiFi sync. > > The data that keeps getting eaten is a structure of folders in my Inbox > called Speedbox which has a number of folders within (about 12 presently) > some of which have tasks within (probably in the 20 or 30 range presently) > On a number of occasions so far my assistant hits sync (F9) and like magic > the whole Speedbox disappears. The first time it happened it took a bunch > of tasks that were in the Inbox (but not the Speedbox) with it but this > last(3rd) time it didn't appear to. I don't remember the details of the > second time as I was too busy to even write it up and we caught it > immediately so just rolled back to a backup. I don't know what this thing > is doing, it just deletes the whole structure without warning, without > indication. They are not conflicts they are just deleted inexplicably. > This first two times there was no conflict dialog at all. This last time > a conflict dialog appeared but showing only 6 tasks. None of these tasks > were included in the deletion and pretty sure it's just a coincidence. > Since I've gotten decently proficient at dealing with this already, I had > saved copies of my file so I tried the conflict resolution multiple ways > (remote overwrites local, local over remote, mixed as by default) all ended > up eating the Speedbox and in each case it doesn't look like the conflicted > tasks even had anything to do with it. I think it's just coincidental. > > So what I can't figure out is just wth is going on here? Why does MLO > just eat this whole structure without any warning. I'm copying this post > as an email to tech support and the email will have my logs attached. From > my (not very informed) reading of the logs I see no trigger, just that the > tasks are being deleted. It's getting ridiculous. > I've resolved it (for now) by opening a backup, saving it as an .ml, > changing bidi sync to local overwrites remote, syncing, then syncing that > down to my assistant's machine. Then a full resynch on her machine then > switch me back to bidi and full resync on my end then a sync of MLO-A. > Then I tried a various smattering of syncs on all 3 devices to ensure it's > good, which it is, for now. Doubtless the problem will return as it > already has twice before. > > If anyone has any thoughts, ideas or has experienced this before I want to > hear from you please. > > J. > > > > > Below/attached is a screencap of the conflict resolution dialog with the > default suggestions. As above, no matter the combo here MLO still eats my > Speedbox. > > > > <https://lh3.googleusercontent.com/-REkrL-sgCa0/VrKPd7WddqI/AAAAAAAACLQ/YJn61MTRF8A/s1600/Conflict%2BResolution%2Bdialog.jpg> > > -- You received this message because you are subscribed to the Google Groups "MyLifeOrganized" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/mylifeorganized. To view this discussion on the web visit https://groups.google.com/d/msgid/mylifeorganized/fc84eb9b-a978-40fd-ad81-e9629ff37883%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
