Andrey, Can you please confirm that you have received the logs from all three devices? I did not get a reply to my last email.
Thank you. On Friday, February 5, 2016 at 2:18:05 AM UTC-5, Andrey Tkachuk (MLO) wrote: > > Hi Joel, > > First of all I understand your concern and will try to help. Thank you for > such detailed explanation. > > I see that you have quite complex setup. You sync two branches to other > files located on a network drive and wifi sync to Android. It requires time > for analysis considering 1.5 Mb of log you sent to me. Besides it is > difficult to understand the full picture without having the same setup > locally. > > From the logs you sent to support and the the screenshot I see the > following: > 1. There are several times in December when MLO could NOT access your file > on a network drive and as a result could not sync. > 2. There are 5 times in January when MLO has been terminated unexpectedly > 3. In the conflict screenshot I see that some tasks are changing parents. > I do not see if these tasks are in Inbox and do not know if it is master of > slave desktop. > > In theory such cases may cause the issues you described. > > Here are some ideas which may help us to understand together what happened: > 1. When you use branch sync the tasks which are moved out of this branch > on one desktop are deleted on other desktop. > 2. Inbox is a special folder which is used for different purposes by MLO. > For example it is used to move conflicted tasks to it when you add a task > on one end to a parent which was deleted on other end and sync. If you add > here the branch sync it complicates the process. If you add here wifi sync > to Android it complicates the process even more. > > Here are only my initial thoughts after analysis of what I have at hand > now. I will ask you via email more specific questions to understand all the > details of your setup. > > Thanks, > Andrey. > > > > > On Thursday, February 4, 2016 at 1:43:26 AM UTC+2, Joel Azaria wrote: >> >> This is now apparently the 3rd time in about 2 or three months that MLO >> has just indiscriminately deleted a whole branch of folders and tasks. For >> whatever reason it seems to keep eating the same branch though not at every >> sync but rather at random times. I'm thankful to have the know-how and >> tools to merge/recover from these disasters (the first time it happened we >> went DAYS without it being detected). I have no idea if it's eating other >> data (and I hope it isn't but there's just no way to know.) >> >> For reference here's my setup: >> >> MLO 4.3.3 Pro on mine and my assistant's machines. >> I share two branches (my Inbox and a Biz tasks branch) from my MLO file >> to a network share on a NAS >> She in turn sync both of those branches into here MLO file. She does not >> use MLO for herself and has no data beyond these two branches >> I also use MLO v2 on my Android and WiFi sync. >> >> The data that keeps getting eaten is a structure of folders in my Inbox >> called Speedbox which has a number of folders within (about 12 presently) >> some of which have tasks within (probably in the 20 or 30 range presently) >> On a number of occasions so far my assistant hits sync (F9) and like >> magic the whole Speedbox disappears. The first time it happened it took a >> bunch of tasks that were in the Inbox (but not the Speedbox) with it but >> this last(3rd) time it didn't appear to. I don't remember the details of >> the second time as I was too busy to even write it up and we caught it >> immediately so just rolled back to a backup. I don't know what this thing >> is doing, it just deletes the whole structure without warning, without >> indication. They are not conflicts they are just deleted inexplicably. >> This first two times there was no conflict dialog at all. This last time >> a conflict dialog appeared but showing only 6 tasks. None of these tasks >> were included in the deletion and pretty sure it's just a coincidence. >> Since I've gotten decently proficient at dealing with this already, I had >> saved copies of my file so I tried the conflict resolution multiple ways >> (remote overwrites local, local over remote, mixed as by default) all ended >> up eating the Speedbox and in each case it doesn't look like the conflicted >> tasks even had anything to do with it. I think it's just coincidental. >> >> So what I can't figure out is just wth is going on here? Why does MLO >> just eat this whole structure without any warning. I'm copying this post >> as an email to tech support and the email will have my logs attached. From >> my (not very informed) reading of the logs I see no trigger, just that the >> tasks are being deleted. It's getting ridiculous. >> I've resolved it (for now) by opening a backup, saving it as an .ml, >> changing bidi sync to local overwrites remote, syncing, then syncing that >> down to my assistant's machine. Then a full resynch on her machine then >> switch me back to bidi and full resync on my end then a sync of MLO-A. >> Then I tried a various smattering of syncs on all 3 devices to ensure it's >> good, which it is, for now. Doubtless the problem will return as it >> already has twice before. >> >> If anyone has any thoughts, ideas or has experienced this before I want >> to hear from you please. >> >> J. >> >> >> >> >> Below/attached is a screencap of the conflict resolution dialog with the >> default suggestions. As above, no matter the combo here MLO still eats my >> Speedbox. >> >> >> >> <https://lh3.googleusercontent.com/-REkrL-sgCa0/VrKPd7WddqI/AAAAAAAACLQ/YJn61MTRF8A/s1600/Conflict%2BResolution%2Bdialog.jpg> >> >> -- You received this message because you are subscribed to the Google Groups "MyLifeOrganized" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/mylifeorganized. To view this discussion on the web visit https://groups.google.com/d/msgid/mylifeorganized/beface50-b2a7-47ab-b524-2c35eb6a1b82%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
