Please confirm receipt of logs and is there any status update? It's now 6 days since I've provided logs and I've heard nothing back.
On Friday, February 12, 2016 at 12:06:24 AM UTC-5, Joel Azaria wrote: > > Andrey, > Can you please confirm that you have received the logs from all three > devices? I did not get a reply to my last email. > > Thank you. > > > > On Friday, February 5, 2016 at 2:18:05 AM UTC-5, Andrey Tkachuk (MLO) > wrote: >> >> Hi Joel, >> >> First of all I understand your concern and will try to help. Thank you >> for such detailed explanation. >> >> I see that you have quite complex setup. You sync two branches to other >> files located on a network drive and wifi sync to Android. It requires time >> for analysis considering 1.5 Mb of log you sent to me. Besides it is >> difficult to understand the full picture without having the same setup >> locally. >> >> From the logs you sent to support and the the screenshot I see the >> following: >> 1. There are several times in December when MLO could NOT access your >> file on a network drive and as a result could not sync. >> 2. There are 5 times in January when MLO has been terminated unexpectedly >> 3. In the conflict screenshot I see that some tasks are changing parents. >> I do not see if these tasks are in Inbox and do not know if it is master of >> slave desktop. >> >> In theory such cases may cause the issues you described. >> >> Here are some ideas which may help us to understand together what >> happened: >> 1. When you use branch sync the tasks which are moved out of this branch >> on one desktop are deleted on other desktop. >> 2. Inbox is a special folder which is used for different purposes by MLO. >> For example it is used to move conflicted tasks to it when you add a task >> on one end to a parent which was deleted on other end and sync. If you add >> here the branch sync it complicates the process. If you add here wifi sync >> to Android it complicates the process even more. >> >> Here are only my initial thoughts after analysis of what I have at hand >> now. I will ask you via email more specific questions to understand all the >> details of your setup. >> >> Thanks, >> Andrey. >> >> >> >> >> On Thursday, February 4, 2016 at 1:43:26 AM UTC+2, Joel Azaria wrote: >>> >>> This is now apparently the 3rd time in about 2 or three months that MLO >>> has just indiscriminately deleted a whole branch of folders and tasks. For >>> whatever reason it seems to keep eating the same branch though not at every >>> sync but rather at random times. I'm thankful to have the know-how and >>> tools to merge/recover from these disasters (the first time it happened we >>> went DAYS without it being detected). I have no idea if it's eating other >>> data (and I hope it isn't but there's just no way to know.) >>> >>> For reference here's my setup: >>> >>> MLO 4.3.3 Pro on mine and my assistant's machines. >>> I share two branches (my Inbox and a Biz tasks branch) from my MLO file >>> to a network share on a NAS >>> She in turn sync both of those branches into here MLO file. She does >>> not use MLO for herself and has no data beyond these two branches >>> I also use MLO v2 on my Android and WiFi sync. >>> >>> The data that keeps getting eaten is a structure of folders in my Inbox >>> called Speedbox which has a number of folders within (about 12 presently) >>> some of which have tasks within (probably in the 20 or 30 range presently) >>> On a number of occasions so far my assistant hits sync (F9) and like >>> magic the whole Speedbox disappears. The first time it happened it took a >>> bunch of tasks that were in the Inbox (but not the Speedbox) with it but >>> this last(3rd) time it didn't appear to. I don't remember the details of >>> the second time as I was too busy to even write it up and we caught it >>> immediately so just rolled back to a backup. I don't know what this thing >>> is doing, it just deletes the whole structure without warning, without >>> indication. They are not conflicts they are just deleted inexplicably. >>> This first two times there was no conflict dialog at all. This last time >>> a conflict dialog appeared but showing only 6 tasks. None of these tasks >>> were included in the deletion and pretty sure it's just a coincidence. >>> Since I've gotten decently proficient at dealing with this already, I had >>> saved copies of my file so I tried the conflict resolution multiple ways >>> (remote overwrites local, local over remote, mixed as by default) all ended >>> up eating the Speedbox and in each case it doesn't look like the conflicted >>> tasks even had anything to do with it. I think it's just coincidental. >>> >>> So what I can't figure out is just wth is going on here? Why does MLO >>> just eat this whole structure without any warning. I'm copying this post >>> as an email to tech support and the email will have my logs attached. From >>> my (not very informed) reading of the logs I see no trigger, just that the >>> tasks are being deleted. It's getting ridiculous. >>> I've resolved it (for now) by opening a backup, saving it as an .ml, >>> changing bidi sync to local overwrites remote, syncing, then syncing that >>> down to my assistant's machine. Then a full resynch on her machine then >>> switch me back to bidi and full resync on my end then a sync of MLO-A. >>> Then I tried a various smattering of syncs on all 3 devices to ensure it's >>> good, which it is, for now. Doubtless the problem will return as it >>> already has twice before. >>> >>> If anyone has any thoughts, ideas or has experienced this before I want >>> to hear from you please. >>> >>> J. >>> >>> >>> >>> >>> Below/attached is a screencap of the conflict resolution dialog with the >>> default suggestions. As above, no matter the combo here MLO still eats my >>> Speedbox. >>> >>> >>> >>> <https://lh3.googleusercontent.com/-REkrL-sgCa0/VrKPd7WddqI/AAAAAAAACLQ/YJn61MTRF8A/s1600/Conflict%2BResolution%2Bdialog.jpg> >>> >>> -- You received this message because you are subscribed to the Google Groups "MyLifeOrganized" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/mylifeorganized. To view this discussion on the web visit https://groups.google.com/d/msgid/mylifeorganized/36e55661-242b-493a-9764-ac9953b73fec%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
