I recently started evaluating MLO. There's a lot to like, but the complexity of the program is quite daunting so questions are inevitable despite the generally good documentation, tutorials and help.
My first questions were (partially) answered fairly quickly which gave an initial impression that MLO is a responsive and helpful organisation, but some questions were not answered and I quickly learned that this group was a better place for more involved topics (thanks Dwight). Straight issues with simple problems, though, should be dealt with directly by support, especially where it’s a problem that the development team should know about. Subsequent emails were answered less swiftly and some questions simply got ignored (despite reminders) whilst another 'answer' was repeated several times despite my saying I'd 'got it'. Okay, it's not a perfect world and no harm's done by repeating things, but it is really annoying, especially when other questions are repeatedly ignored – that’s really not on. After a certain point I stopped getting responses altogether. Around the same time my posts stopped appearing on this group so it looked to me like I’d been blacklisted – I was being ignored by support and my posts were being blocked, or so it seemed. After a further few days it became clear that no new posts were appearing. Personal messages were also apparently not getting through so I started to wonder whether MLO was in meltdown. A week later and the ‘blockage’ has suddenly cleared – My posts, including those about the problem itself, are now visible (I’ve left most of them there for now), but nobody’s bothered to post an explanation for what happened so we’re left guessing and I’ve still had no reply from ‘support’. Now I know my expectations are probably higher than most, but this just isn’t acceptable by any standard. I find it quite shocking that such an excellently crafted product is undermined in this way, but I know I’m not prepared to entrust the organisation of my life to a product on which support isn’t available. Hopefully there’s an explanation that will help restore some confidence, but the fact that we’re having to ask for it doesn’t bode well for MLO. I doubt I’ll get a direct response from MLO, but perhaps one of you who has access to the ‘inner circle’ can let them know that they can’t just ignore this sort without causing serious damage to their customers’ confidence. Tolqua. -- You received this message because you are subscribed to the Google Groups "MyLifeOrganized" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/mylifeorganized. To view this discussion on the web visit https://groups.google.com/d/msgid/mylifeorganized/3af5a3e4-e0ea-4d58-bd13-bb64019aed58%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
