Cindy, been thinking the same, but decided to take action!! I have the same fear and worry, but decided the only thing I could do about it was fight!!
Melody hit it on the head, change is coming and I have noticed that I have changed. I have clients that have been with me for years. I lost about 10 last year because of job losses. Started thinking, wow, this is starting to hurt. Besides the new services I have added and talked about it, started revamping my current clientele. What I mean is that after doing a client for 2-3-4-10 years, we start taking each other for granted. Started thinking, what don't I do? And wow, I don't send thank you notes to them (but I say thank you when they leave), don't do birthdays anylonger, don't have flowers on my desk anymore, wow, diana, maybe ya need to step it up a notch. Not to get new clients in, but to make sure that my bread and butter customer service needs to improve. Now don't get me wrong, I still offer them a beverage, still give them hugs good bye, but just need to let them know that I am thankful for them. I noticed when I did my taxes last week, that I spent more on them at Christmas, my client gift column was higher than usual, because I bought them presents thruout the year. Ya know, a flower because they cried last week, a special bottle of oil because their cuticles were a mess, a special tea cup for a client that hates coffee cups, flowers for the hubbies funeral, coloring books for grandchildren, even cut out recipes, or diet tips, or coupons. Even samples of skin care that I purchased, half bottles of polish that they love. I have just been extra special and didn't even realize it. Cindy maybe thru out all of this that customer service will go up a notch everywhere, maybe we all will learn. I know some of the vet techs here know what I mean when I say we take some of them for granted, which is wrong. I know someone will say well keep positive and don't talk about it, well kind of agree, but then again, my clients want to talk about it, so we do!!! Yes and I agree to all those techs dropping out, WRONG. If you can hold on, hold on!!! Won't be many left!!! JMHO diana from indiana At 03:57 PM 3/25/2009, you wrote: >I am not one to get into political >debates/conversations, what ever they may be. >But I will tell you guys that for the FIRST time >I am worried about the future of MY >income. Ladies (and gents!) all this "bail out" >is going to have to be paid back >eventually. And it's going to be the middle >class who feels it the most. I don't know about >you all, but the middle class are my bread and >butter clients. I worry that when it comes time >to pay the piper, it's going to be me and my >middle class client base who pays it. > >Cindy D. > > > > > > >Well Dayna.. et al, > >I am looking into my crystal ball and I am >seeing CHANGE coming in our economy much sooner >than originally anticipated. FOR THOSE WHO HAVE >EARS, LET THEM HEAR…. There is a shifting of wealth coming …. > >There are a great many nail techs who will quit >the business… all the better for those of us who >study and improve our craft! Keep on keeping >on, Sis….. Let those who choose to quit >quit! Those clients will be coming your way! > >Does that sound bad? I dunno…. Just the nature of the beast! > >Melody Montgomery > > >---------- >From: [email protected] >[mailto:[email protected]] On Behalf Of Dayna - Days of Beauty >Sent: Wednesday, March 25, 2009 2:36 PM >To: [email protected] >Subject: NailTech:: are we a dying breed??? > >I cannot believe the Nail Techs out there that >are just not interested in more education! I >have heard, “Why should I take another class >when I already have my certificate to do nails” too many times! >There are Nail Salons in my area that are >closing due to loss of clients they are blaming >on the economy, yet I am new to this town and I >gain at least one new client every week! Clients >aren’t leaving because of the economy, they are >leaving because they are unsatisfied with their nails. >What is wrong with this picture L > >Is this relatively small group of Nail >technicians that frequent this mailing list, and >the BT Boards, the ONLY ones that see the >necessity on taking more classes to improve our craft? > >Thanks for listening to my vent, it’s good to >have such a wonderful group of Nail Tech Sista’s > >Dayna >Days of Beauty >Ontario - CANADA > > > >No virus found in this incoming message. >Checked by AVG - www.avg.com >Version: 8.0.238 / Virus Database: >270.11.26/2020 - Release Date: 03/25/09 07:16:00 > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/NailTech?hl=en -~----------~----~----~----~------~----~------~--~---
