Hi Lynnette, Lots of advice here.. I see. All valid. This is what I remembered after reading just your post. Client Heart Condition She is on Hospice ( that usually means more than a heart condition.. and not long at that) 1 hour away Longest STANDING (appointment ) client Do I charge her for ..........................? With those things in mind.... No, " I " wouldn't charge her.. I'd cherish the time I have with this person ... her loyalty... and the fact that it may be you she really wants to see.. not a set of nails. Think of it as a total write off.. and keep your mill age .. products used.. etc etc. I'd have a nice little basket of some neat little things.. you want to give and share w/ her. I'd also let her know when she tries to pay me.. its on the house.. until your up.. and moving. And ask her when she might want you to come back.. set up a attentive date! In other words.. she gave you loyalty.. all those years.. give her a smidge of hope.. and knowing you want to see her and be there for her too. Lets face it.. even though she may know she is dieing.. she isn't gone yet.. she is still female.. still alive and has feelings.. and most of all.. she is probably dreading.. fearful.. hurt.. and feeling pretty alone, right now. I have gone thru so much myself in the last 5 yrs.. just like many here on the message list. On May 29th, I went to Atlanta.. as a surprise to a dear friend.. Dorothy, that is more like a mother to me than a friend. It was her 98th Birthday. She had no idea I was coming... lol either did I.. until the day before. I decided.. that time flys too fast.. we can never say or do in the future.. what has to be done now. So.. at 98 I know it could be any second.. and I'd never get to see her again. So.. even though we were hurting in May for money.. I bought that plane ticket and rented that car once there and I went and saw her.. and ya know what ? I will never ever regret... that I took that money and used it for that. Never. My present to her was a pot of mum's... not much, but... she said it doesn't matter .. your here! One step at a time, one person at a time.. one touch at a time.. Karol Singleton Florida In a message dated 7/20/2009 9:13:53 P.M. Eastern Daylight Time, [email protected] writes:
A Post Script to this too--- I also give lots of freebies to clients. A little nail art here and there--free repairs when the snap their nails with gardening shears or in the car door. I will give them a free upgrade to P and W because all of them then move over to them. I was going to ask all of you your opinion on this: I have a client that van no longer get here due to her heart condition. She is on Hospice. She and her family want me to go to her and do her nails. This was almost impossible the past three weeks, but I was going to go down to her Saturday until my 5: made an appointment with the kitchen designer. Then I had to go visit my father who is in the hospital. (Stage 4 pancreatic cancer). So I thought I could go Wednesday night. Sooooo, here is the question: she is almost an hour away. Do I charge her? For the service? For travel? I plan on putting her in pink and whites so she can go a month without a fill and the nails will still look good. If I do not do her nails before she dies she will come back to haunt me!!! She is my longest standing client from when I started nails in this area. So, what would YOU do? Charge or not? Muchas gracias all, Lynnette Sent via BlackBerry from T-Mobile ____________________________________ From: Pati Date: Mon, 20 Jul 2009 20:55:36 -0400 To: <[email protected]> Subject: NailTech:: Re: free nail service your post reminded me of something....many times when I have not charged for a few repairs or have thrown in some nail art...the client often gives me a bigger tip!! Saying something like,"oh come on now you did SOOO much work today!" I usually just smile....and say thank you! and...that makes me look like the "good guy" ...LOL (javascript:void(0)) Pati When life gives you a hundred reasons to cry... Show life that you have a thousand reasons to smile.... -----Original Message----- From: Cira DAnna <[email protected]> To: [email protected] Sent: Mon, Jul 20, 2009 7:26 pm Subject: NailTech:: Re: free nail service i had a teacher in nail school that said the only person she doesn't charge is her mother cause she gave birth to her. my mom doesn't get her nails done, so i spread the love else where. I don't charge my friends or family BUT... they don't come in all the time either. so the few times a year that I give them a free mani or pedi doesn't hurt me. they usually hide money in my desk when I'm not looking cause i refuse to take it from them. plus i try to ;make sure they are my last clients of the day so we can hang out for a while. i don't mind doing simple nail art for free either. Nothing that takes more than a few minutes though. Nail repairs are free IF they are a regular client. Cira --- On Mon, 7/20/09, Arpi Sekeryan <[email protected]_ (mailto:[email protected]) > wrote: From: Arpi Sekeryan <[email protected]_ (mailto:[email protected]) > Subject: NailTech:: Re: free nail service To: [email protected]_ (mailto:[email protected]) Date: Monday, July 20, 2009, 8:46 PM Very well said Sue! On 7/20/09, Susan Mang <[email protected]_ (http://us.mc459.mail.yahoo.com/mc/[email protected]) > wrote: > > I personally tend to agree more with Patti on this one....and then take in a > few different factors. For example...is the appointment on my busiest day > of the week? Is the appointment "costing" me my lunch time? Was I able to > fit a fix in without affecting other clients? Etc. I will fix broken nails > for free sometimes, and I always tell them something to the effect of "no > charge today, I had an extra few minutes, so don't worry about it this > time". That way they kno w that usually it's not easy to give the service > away. Also, I consider if they're pickers, and create more work for me, or > are they a client that never breaks a nail? Are they respectful of my time, > and the client after them? And the biggie, do I think of them as friends, > or are they truly just a client? And many times I will tell them that I > wish I was independently wealthy cuz I wish I didn't have to make a living, > that way I could do their nails for free, but I have to charge...lol. > > I also think of it this way...have you ever had a friend, neighbor, or > family member that had a skill or profession and they helped you with > something? They usually do it for free, or give you a discount, don't they? > I've had lots of help from people...electrical, plumbing, gutter cleaning, > babysitting, etc. I usually offer to feed them, or pay them something, but > I am aware that if I can hired someone, it would have cost a lot more. > > For one of my cousins, I will pack up everything I need, and go to their > house and give pedicures for the evening...would never "charge" them money > for it. They feed me and my son while I'm there, and we have a blast! Do I > feel taken advantage of? Absolutely not...they'd help me out in the drop of > a hat, and it's an easy way for me to "repay" them. > Not that I even look at it like repayment, it feels more like just hanging > out with them but it's an excuse to "schedule" time with them. > > I think the bottom line on it is this...I don't think anybody is right or > wrong with how they handle it, as long as you feel comfortable with what you > are doing. If you aren't charging and you feel as if you're being taken > advantage of, then I'd say you should be charging that person and should > address that. > > Sue Mang > Louis Anthony Salon > Buffalo NY > [email protected]_ (http://us.mc459.mail.yahoo.com/mc/[email protected]) > To: [email protected]_ (http://us.mc459.mail.yahoo.com/mc/[email protected]) > Subject: NailTech:: Re: free nail service > Date: Mon, 20 Jul 2009 01:34:12 -0400 > From: [email protected]_ (http://us.mc459.mail.yahoo.com/mc/[email protected]) > > welll...not everyone agrees with me here but,,,, > > I have always done family for free....immediate family that is....( gosh > they do alot for me) > > clients that want a few wisps and maybe a rhinestone or two...I will alot of > the time throw that in complimentary for them. I don't charge for > repairs...within reason...more than 4 repairs..yes i will charge you.... > > For me...this is my "thing" ...people love a"deal" and what I do is a great > deal! it is worth a rhinestone or two to retain a client so be it. > > You should of course be charging good prices while doing this. I think it > was Karen once that told me to write a ticket up with all the real prices on > it...then mark complimentary on the bottom and add that up...and subtract > the comps from the real price and circle the new total....This way the > client knows just exactly how much you are giving them!! JMHO.....and it > has always worked well for me! > > > > > > Pati > > > > When life gives you a hundred reasons to cry... > > Show life that you have a thousand reasons to smile.... > > > > > -----Original Message----- > > From: Baron <[email protected]_ (http://us.mc459.mail.yahoo.com/mc/[email protected]) > > > To: [email protected]_ (http://us.mc459.mail.yahoo.com/mc/[email protected]) > > Sent: Sun, Jul 19, 2009 9:47 pm > > Subject: NailTech:: Re: free nail service > > > > > > > > > > Well like I have this neighbor that alwalys wants me polish her for free or > fix her nail if she breaks one. I have family that wants me to do there nail > for free. A friend wants want=2 0me to put > > rhinestones on for free. > > > > > > > > Baron > > > > > > > --- On Sun, 7/19/09, Melody C Montgomery <[email protected]_ (http://us.mc459.mail.yahoo.com/mc/[email protected]) > > wrote: > > > > > From: Melody C Montgomery <[email protected]_ (http://us.mc459.mail.yahoo.com/mc/[email protected]) > > > Subject: NailTech:: Re: free nail service > > To: [email protected]_ (http://us.mc459.mail.yahoo.com/mc/[email protected]) > > Date: Sunday, July 19, 2009, 6:30 PM > > > > > > > > Umm... what exactly happened? > > Mel > > > > -----Original Message----- > > From: [email protected]_ (http://us.mc459.mail.yahoo.com/mc/[email protected]) [mailto:[email protected]_ (http://us.mc459.mail.yahoo.com/mc/[email protected]) ] On Behalf > > Of Queen B > > Sent: Sunday, July 19, 2009 5:11 PM > > To: NailTech > > Subject: NailTech:: free nail service > > > > > > Hey, Ladies > > Well I need some help! > > > > Ok, what do you do when someone asks for nail ser vice and wants it for > > free? > > Before I got my Manicure license it was easy to say sorry, "I don't > > have my license" > > But now that I do have my License I get alot of call,mgs,text from > > people wanting my work for free..(rhinestones,glitter,uv top coat....) > > I would love to do it for free. > > > > IF didnt have to pay FOR: > > SCHOOL $1,200 > > MANICURE TEST $119. > > California Cosmetology Association ($50 STUDENTPRICE) NEXT WILL BE > > $100. > > Insurance$110. > > RENT$400. > > SUPPIES $100. ..........$$$$$$$. > > other > > > > > > No virus found in this incoming message. > > Checked by AVG - _www.avg.com_ (http://www.avg.com/) > > Version: 8.5.392 / Virus Database: 270.13.20/2248 - Release Date: 07/19/09 > > 05:57:00 > > > > > > > > > > > > > > > > > A Good Credit Score is 700 or Above. See yours in just 2 easy steps! > > > > > >_________________________________________________________________ > Windows Live™ Hotmail®: Celebrate the moment with your favorite sports pics. > Check it out. > _http://www.windowslive.com/Online/Hotmail/Campaign/QuickAdd?ocid=TXT_TAGLM_WL_QA_HM_sports_photos_072009&cat=sports_ (http://www.windowslive.com/Online/Hotmail/Campa%20%20ign/QuickAdd?ocid=TXT_TAGLM_WL_QA_HM_sports_photos_072 009&cat=sports) > > > -- Sent from my mobile device Arpi Sekeryan ____________________________________ A Good Credit Score is 700 or Above. _See yours in just 2 easy steps!_ (http://pr.atwola.com/promoclk/100126575x1221323041x1201367261/aol?redir=http:// www.freecreditreport.com/pm/default.aspx?sc=668072&hmpgID=62&bcd=Julystepsfo oterNO62) **************A Good Credit Score is 700 or Above. See yours in just 2 easy steps! (http://pr.atwola.com/promoclk/100126575x1221823310x1201398722/aol?redir=http://www.freecreditreport.com/pm/default.aspx?sc=668072&hmpgID=62&bcd= JulystepsfooterNO62) --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/NailTech?hl=en -~----------~----~----~----~------~----~------~--~---
