thanks for the info.  I contacted them again, no complaining, just 
wondering why.  Just going to re-register and start again. Find out 
if this happens again in a month if I don't re-visit the 
site.  Thanks diana from indiana


At 12:23 PM 9/16/2009, you wrote:

>this absolutely doesn't sound right.  I am the webmaster of an online
>nail supply company, and we have clients who have been registered
>since the site started in 2004, using the same email address and
>password as then.  They are NEVER, ever purged.  Sounds like the
>company changed web hosting sites, went with the cheaper (cheapest?)
>option and they no longer have the same storage capacity as they did
>before.  Or it is possible that their accounting system has changed
>and does not mesh with the website shopping cart or something
>technical and fixable.  Call and complain and email everyone you can
>at the company to complain.  Really, web hosting sites are really not
>that expensive and for them to cheap out like that, if that is what
>happened, is not right.
>
>
>
>On Sep 15, 5:13 am, Diana Bonn <[email protected]> wrote:
> > Okay, confused over this one.  Not upset, just odd. Weird
> >
> > I order products on-line from a major nail company, not even going
> > there guys, because this would be taken as a slam, it is not.  Tried
> > to get on this weekend and my password and user name wouldn't
> > work.  So I emailed the company and got a quick response.
> >
> > I have to re-register every month!!!!!!!!WHAT????? Checked my
> > records, I had not ordered on-line since January, but I purchased
> > their products at the Chicago show, and again in Orlando. And I
> > started using their products last year, so about every 3 months I
> > purchase products.
> >
> > Okay, I can see that they don't know I bought products in March and
> > June, Okay I understand that.  But why in the world would they have
> > their computers set up to purge every month???
> >
> > And they have my email addy, because they send me promos.  Okay is
> > this like a grocery store, keep the bread and milk in the back of the
> > store so I can walk thru the store and buy more?
> > Is this a way to make me come to their website on a monthly basis to
> > urge me to spend again?
> >
> > I hate to register anywhere, pain in the butt, and a new
> > password???????? I have so many passwords, hard to keep up.  And
> > don't even go thru the hassle going thru the purse with the hundreds
> > of "gotta have a card" to purchase anything anymore stuff, to find my
> > license number.  Oh well, just odd, just never heard of a monthly
> > purging before.  diana from indiana
>

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