My response to this great question: What surprised me most was how many clients "SETTLE" for poor quality service and assume that that is the way it is supposed to be. What truly stunned me was the number of techs out there in the real world (this group is the exception) who were/are quite content to perform those sub standard services without any regard for the health or safety of the clients who entrust their hands and feet into our care. Pamela Klimek Peoria, AZ
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