D AM N ...Lost for words on that one Pati! 

You know your friend is right and I never even thought to break it down like 
that $5 for each week really though...Not bad in my book...I would have charged 
her $40 and kept making it hirer the more she opened her mouth! 

Today I went to Cosmo Prof and a girl that was working there was from Cali and 
she was asking what I charge then she replied why so much here in Vegas?  My 
1st reply to her was well you see I purchase expensive items from this supply 
shop my stuff didn't come from some where in Asia, I have a large over head and 
everything I use is sanitized and new never reused on anyone...you have to 
remember that you get what you pay for...she thought about it then said yeah 
and they talk about you when they work on you I know they do...my reply but you 
keep patronizing their shops right? 

Some people really just don't get it do they?

Keep your cool Pati and don't let her little girl scoopy nails get you all 
pissed off next time she calls tell her you raised your prices after thinking 
about how much those other shops charge you wanted to keep up with them! LOL 


 

Anna
Creations by Anna Z-James 
www.annazjames.com


 

 

-----Original Message-----
From: Pati <[email protected]>
To: [email protected]
Sent: Tue, Dec 7, 2010 10:31 pm
Subject: Re: NailTech:: every 6-7 week client


Kelley,
I feel for ya! I had a client last week... she had been my client when I lived 
in NY previously for about 5-6 years... and then came back to me when I 
returned to NY about almost 4 years ago.  I was sick for about a year so I 
didn't work during that period but when I started back up she came again. She 
now (used to be not so particular)  is a natural and white client... likes her 
"smile" line straight across, prefers a flat nail (as opposed to a nicely 
c-curved nail) wears them short and square.  FINE..I will do what she 
wants...Np <smiling thru gritted teeth>  Probably did her nails for a year 
straight this past time and then she had hip replacement surgery and wanted her 
nails off until she could get back...ok np... she got a full set of above 
described nails on Oct. 19th... oh I forgot to mention she is a tiny lady with 
teeny nailbeds... like a child's AND they are spoon shaped...which means they 
grow upward.  So I tip them and I like to use NSI french fin tips for that... 
which means they are smiling and not straight. (smile lines) ok... I don't hear 
from her again until last week. That is 6-7 weeks later!  They are now long, 
oval (kinda) she files off chips and breaks..so they don't really HAVE a 
shape... and ugly! When I shortened them... they were basically almost off.. 
just a little left.... and that didn't even get all the uneven sides gone...so 
i needed to use forms under some to repair the corners. ok... she is 
done...straight smile lines, natural color and no roundness to her nails...she 
is happy. She goes to pay me and says "umm I might need change"...ok I say 
..."np I'll go get my wallet" .."oh no here.. I found that 5.00" ...and with 
that said she puts down 25.00 .... I add "umm...today was a backfill (and a 
half) and that is 32.00 ..so do you still need me to get some change?"  She is 
flabbergasted!
"32.00... OMG so expensive!  How do THEY do it for 20.00?"  Now my blood is 
boiling... 
I am thinking 6-7 weeks and a million repairs and neglected nails and you 
compare me to THEM!  so I say, " Well it might start out at 20.00 for THEM, but 
then you would have had at least 8 repairs at like at least 3.00 each. and 
don't forget the extra charge THEY will add for the gel sealer that I have 
always used included in my price. That is usually 5.00 extra THERE also. So 
that would be like 49.00 by the time they were finished!! "  She just kept 
mumbling, "how do people afford this price?"   I was so pissed..I actually told 
my husband and a friend later...to which the friend replied, " 32.00 divided by 
6 weeks is like 5.00 a week for nails...a small price to pay for looking good!" 
  I am seriously thinking of just not finding a spot for her when she calls 
back.... she just so got on my nerves!  grrrrrrrrrrr.....


Pati

'Good friends are like stars... 
You don't always see them, But you know they are always there.



-----Original Message-----
From: Kelley Marie <[email protected]>
To: NailTech <[email protected]>
Sent: Tue, Dec 7, 2010 2:56 am
Subject: NailTech:: every 6-7 week client


Ok gals

I'm tired of clients who come every 6/7 weeks with at least 3 breaks
and expect to pay my reg fill price.
how do you handle this?

I am not expensive to begin with my 2 week fill is 22 and a 3 week
fill is 25. I have always done free repairs when you come every two
weeks ( and rarely have to do any).

If I go by my price list her fill will be 25 and each repair 2 bucks
so if she has 3 repairs that is 31 and my full Sets are 30.

need advice if you have any

I am posting a new price list this week for next year. and will be
adhering to it strickly.

Kelley Marie

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A
 

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