Sorry I hit the send button by mistake. I would do the Deluxe Pedicure for half price or offer $10 off a Deluxe Pedicure. I do not believe in giving " free " services because it cheapens the service, it says that your service has no worth.
As for them not getting their pedicures from you, It is possible that they do not understand the value of your pedicures. It could be that they want some kind of " deal " like when you do the rock star pedicures in the summer. You must show them what makes your pedicures better than everyone else's. Explain your footsie foot spa and its benefits, explain your products and what makes them so great, explain the value of your pedicures. Giving the GC's is a good way to get them in your chair and it gives you an opportunity to " sell " your pedicure service. No need to be confrontational, just let them know what services you offer, why you use the products that you use, what education you've had, sell your services. If they say, well salon NSS X offers thrones, you say, yes those are nice, I use a footsie foot spa with disposable liners so that there is never any concern as to whether or not the foot bath has been properly disinfected. I just throw the liner away after each service. Every client gets a new, clean, sanitized liner. Smile, real big then go on about how great your callous exfoliation products are and how they work and why you use them. If they say NSS salon X charges $, you say, I use the footsie foot spa with disposable liners, etc..... Sell the " value " of your services. If they say that the price is more important to them than all that stuff you said, you smile and say I run specials in the summer for the rock star toes and what ever other specials you run so you can take advantage of those deals, smile, smile, smile. Be happy that they are in your chair now and create a wonderful, pleasant experience that they will want to repeat. Eventually they will come to you for the friendly customer service when you show them the difference between you and them ( NSS salons ). Katherine St. Louis, MO Sent from my iPad On Dec 8, 2011, at 11:29 AM, "Laura Merzetti" <[email protected]> wrote: > I need some opinions on an idea for client gifts this year, and hoping some > of you might have had luck with this scenario in the past. > > The majority of my clients come to me for nail services. Probably 5% ever > book pedicures with me, but I know they get them, and probably at chop shops > (judging from the art work on the big toes!). I’m not really comfortable > asking them why they aren’t getting them from me – I’m a non-confrontational > kind of person. They know I’m clean, I use a Footsie Bath, perhaps they like > the thrones, I dunno. But I also know they’re not taking advantage of cheap > mani/pedi deals because I do their nails regularly. > > (Note, I do rockstar/gel toes a lot in the summer months, and those clients > generally get a pedi with it since it’s a bit of a discount, so I’m not > talking about those clients). > > So I was thinking about offering them a g/c for either a free pedi next year > or a half-price pedi. These would be people who’ve never had one from me, > so I’m looking to build my pedi business with them in the future. > > What do you all think is the better option, and why? I have 2 pedis – one is > a $30 express and the other is a $40 deluxe (I don’t call them spa). Or is > there another choice I’m not seeing? > > I need some fresh eyes to look at this because I’m having a hard time > deciding what to do, and starting next week I’ll be handing out their gifts. > > Thanks J > > Laura > > > > > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
