Thank you, Michelle! I totally agree with you. That is why I don't discount services. I might offer a special coupon on occasion for a percentage off, but the occasions are few and it is never a dollar amount. In my salon, everyone is booth rent so I can only suggest but I highly suggest that they don't do that either. That whole thing just ran all over me, so I appreciate your feedback. Oh, and I will NOT be offering free pedicures. You are SO right. Thanks!
On Thu, Apr 26, 2012 at 5:24 PM, Michelle Phoenix <[email protected] > wrote: > It's actually NOT a good incentive. As you said, what if there's a week > where everyone comes in for their free service? How do you pay your > bills? I'm sure your smile is lovely but that ain't gonna get it done. > Also, the incentive would only be to bring in more clients like the one you > described. YOU are the boss of your life, do you really want to fill it up > w/ people that make you unhappy? I've fired more than one client and I see > that as my right. Otherwise, what's the point of being my own boss? > > Best of luck honey. > > M- > > On Thu, Apr 26, 2012 at 5:16 PM, Renee Parnell <[email protected]>wrote: > >> okay, I had something happen the other day that's just been eating at me >> and I want to blow off steam here and not in front of clients. >> I had a client that I was actually finished with but she was still >> sitting there at my table. My business partner made a comment about some >> tote bags we had discussed a day or two before, and wanted to know when >> they would be here. The client is listening to our conversation. And this >> is not *really* relevant, but in a way it is, but this particular client is >> almost 40, never been married, is an accountant with the utilities company, >> still lives with mama and daddy just like she always has, and has never had >> to worry about a thing. That being said, as she's listening to our >> conversation about getting tote bags printed with our name on them, she >> chimes in at the end saying SHE thinks it would be better advertisement if >> we would do a punch card like this salon used to do in the downtown area >> (which is now out of business, btw) and use a punch card where you got a >> free pedi after so many punches. I had to bite my friggin tongue off. First >> of all, I didn't hear anybody ask her what she thought. But I really am the >> type of person who looks at things from all perspectives, even if something >> does piss me off. AFTER I get over being pissed, I look back and TRY to >> weigh it out evenly and be objective. So, *should* we use a punch card? >> One salon where I worked (booth rent) used them and I went along with it. >> But guess what? It was only for nails! So WHY is this? I mean, this is what >> gets me....do they expect this of their stylist? So many color/cut/styles >> and you get one free? No. And as an aesthetician, I haven't ever had anyone >> ask about getting their card punched for a free facial. If they did I would >> laugh like a hyena right in their face. And for crying out loud, we are >> talking about *scrubbing their feet* for a living. And you are wanting >> us to do it for FREE after you've been here so many times? grrrrrr. I know >> it's a good incentive to give away something for free, but I swear it just >> makes me mad. So what if I have a week where EVERYBODY wants to come get >> their free pedi? What about HER work....I have to pay my power bill every >> month. Do I get one FREE after I successfully pay my bill 10 times in a >> row? >> Okay, I'm still mad but maybe I can get over it. BTW, when I initially >> started using Shellac, I did it at no extra charge for the first few months >> just to get people started using it and then told everyone that I would be >> going up due to product cost, the extra time, etc. She knew this. But every >> time she comes in with her money all counted out to the penny, (and yes, >> she does tip, EXACTLY 15%) and that's all she brings in with her. The money >> is just all rolled up in her hand and she lays it down on my table when she >> comes in. She never added the additional $10 even though she knew. Then she >> brings her mother in. She is as worrisome as the day is long. The mother >> was doing the same thing. Then one day she had to write a check. Asked me >> for the amount and I told her---she looked at me like "WHAAAT???" I >> explained that the lower price was only an introductory price and had >> changed months ago, but I had just let it slide. So now it's like a big >> deal for them to pay the extra $10 I guess. I would N E V E R go into a >> place and say something about they need to be giving away free services. It >> just steams me sitting here thinking about it. But maybe I'll get over it >> now. Like I say, I know it's a good incentive, BUT.... >> >> -- >> You received this message because you are subscribed to the Google Groups >> "NailTech" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/nailtech?hl=en. >> > > > > -- > Michelle Phoenix > Owner & Elite Licensed Nail Technician > > Wet Paint Nail Spa > *NAILS, SKIN & HAIR* > www.wetpaintnailspa.com > Online Booking Available > (617) 868-0620 > > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. > -- Renee Parnell Chattanooga, TN -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
