BRILLIANT!!! On Fri, Apr 27, 2012 at 11:50 AM, TriciaDoesNails < [email protected]> wrote:
> At our Spa, we have a customer appreciation night. We have some wine > and cheese, and people bring their friends (usually ones that have > never been here before) and we have sample services. A paraffin dip > for Nails, Mini facials with Esti, Chair massages we even get some > reps to come in and talk about their products. (We don't do hair) then > on that night only and not a minute before the event starts, we sell > series. We do get lots of calls the day of the event, "I have to > work" or "something came up" "can I come in early and buy the > series?" "I'm a regular, just this once?" and we say no to each one > of them. They have to come to the event. You can buy 4 or 5 services > (and they are pre-determined for each department) and get the next > free, but they buy all of them that night, no refunds. Now we are > employee salon so renters would have to watch their own accounts, but > the owner averages the price out so the employee gets paid for each > service just at a discount. That way we aren't ever really doing a > "Free" service. Renters could open a seperate account and deposit the > money there, when the clients come in, then you pay yourself the > avaraged price from that account. The clients love their series. > They know they can only buy them once a year, and that is what keeps > them coming back. > > Its an idea anyway. You have to figure out what works best for you > and your clients. > > ~Tricia > > On Apr 26, 4:16 pm, Renee Parnell <[email protected]> wrote: > > okay, I had something happen the other day that's just been eating at me > > and I want to blow off steam here and not in front of clients. > > I had a client that I was actually finished with but she was still > sitting > > there at my table. My business partner made a comment about some tote > bags > > we had discussed a day or two before, and wanted to know when they would > be > > here. The client is listening to our conversation. And this is not > *really* > > relevant, but in a way it is, but this particular client is almost 40, > > never been married, is an accountant with the utilities company, still > > lives with mama and daddy just like she always has, and has never had to > > worry about a thing. That being said, as she's listening to our > > conversation about getting tote bags printed with our name on them, she > > chimes in at the end saying SHE thinks it would be better advertisement > if > > we would do a punch card like this salon used to do in the downtown area > > (which is now out of business, btw) and use a punch card where you got a > > free pedi after so many punches. I had to bite my friggin tongue off. > First > > of all, I didn't hear anybody ask her what she thought. But I really am > the > > type of person who looks at things from all perspectives, even if > something > > does piss me off. AFTER I get over being pissed, I look back and TRY to > > weigh it out evenly and be objective. So, *should* we use a punch card? > One > > salon where I worked (booth rent) used them and I went along with it. But > > guess what? It was only for nails! So WHY is this? I mean, this is what > > gets me....do they expect this of their stylist? So many color/cut/styles > > and you get one free? No. And as an aesthetician, I haven't ever had > anyone > > ask about getting their card punched for a free facial. If they did I > would > > laugh like a hyena right in their face. And for crying out loud, we are > > talking about *scrubbing their feet* for a living. And you are wanting us > > to do it for FREE after you've been here so many times? grrrrrr. I know > > it's a good incentive to give away something for free, but I swear it > just > > makes me mad. So what if I have a week where EVERYBODY wants to come get > > their free pedi? What about HER work....I have to pay my power bill every > > month. Do I get one FREE after I successfully pay my bill 10 times in a > > row? > > Okay, I'm still mad but maybe I can get over it. BTW, when I initially > > started using Shellac, I did it at no extra charge for the first few > months > > just to get people started using it and then told everyone that I would > be > > going up due to product cost, the extra time, etc. She knew this. But > every > > time she comes in with her money all counted out to the penny, (and yes, > > she does tip, EXACTLY 15%) and that's all she brings in with her. The > money > > is just all rolled up in her hand and she lays it down on my table when > she > > comes in. She never added the additional $10 even though she knew. Then > she > > brings her mother in. She is as worrisome as the day is long. The mother > > was doing the same thing. Then one day she had to write a check. Asked me > > for the amount and I told her---she looked at me like "WHAAAT???" I > > explained that the lower price was only an introductory price and had > > changed months ago, but I had just let it slide. So now it's like a big > > deal for them to pay the extra $10 I guess. I would N E V E R go into a > > place and say something about they need to be giving away free services. > It > > just steams me sitting here thinking about it. But maybe I'll get over it > > now. Like I say, I know it's a good incentive, BUT.... > > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. > > -- Michelle Phoenix Owner & Elite Licensed Nail Technician Wet Paint Nail Spa *NAILS, SKIN & HAIR* www.wetpaintnailspa.com Online Booking Available (617) 868-0620 -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
