Recently reached out to Zayo and found out we have a new account manager, and also discovered they were acquired by a company called ENA...
Bill ________________________________ From: NANOG <[email protected]> on behalf of Mike Hammett <[email protected]> Sent: Tuesday, September 19, 2023 7:19 AM To: Randy Carpenter <[email protected]> Cc: nanog <[email protected]> Subject: Re: Zayo woes External: Increase caution when handling links and attachments. I've never understood companies that acquire and don't completely integrate as quickly as they can. ----- Mike Hammett Intelligent Computing Solutions<http://www.ics-il.com/> [http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/ICSIL>[http://www.ics-il.com/images/googleicon.png]<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/intelligent-computing-solutions>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/ICSIL> Midwest Internet Exchange<http://www.midwest-ix.com/> [http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/mdwestix>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/midwest-internet-exchange>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/mdwestix> The Brothers WISP<http://www.thebrotherswisp.com/> [http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/thebrotherswisp>[http://www.ics-il.com/images/youtubeicon.png]<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> ________________________________ From: "Randy Carpenter" <[email protected]> To: "JASON BOTHE" <[email protected]> Cc: "nanog" <[email protected]> Sent: Monday, September 18, 2023 7:01:03 PM Subject: Re: Zayo woes The problem we have run into is that there does not appear to be a "Zayo." There are dozens of acquisitions of regional providers with completely different infrastructure and teams and they have done a very poor job at gluing it all together. I have seen service orders that have gone *years* without being complete. There are also currently some breaking-the-entire-regional-network sorts of outages going on currently. I am guessing what clued employees they still have are quite tied up. -Randy ----- On Sep 18, 2023, at 7:06 PM, JASON BOTHE via NANOG [email protected] wrote: > Does anyone know what’s happening at Zayo? Tickets are taking weeks and months > to get resolved, much less get a tech assigned to them. > > The folks answering the noc phone are mere order takers and are only reading > from a script, manager on duty/escalation lines go to voicemail. > > If anyone can help get to a human in the transport group, that would be great. > I’ve given up all hope at this point. > > Appreciated. > > Jason
