The other way around. Zayo acquired ENA.
That acquisition seemed odd. ENA did a lot of value add and non-IP services.
Zayo seems to shed those on every acquisition.
-----
Mike Hammett
Intelligent Computing Solutions
Midwest Internet Exchange
The Brothers WISP
----- Original Message -----
From: "Bill Murphy" <william.mur...@uth.tmc.edu>
To: "Mike Hammett" <na...@ics-il.net>, "Randy Carpenter" <rcar...@network1.net>
Cc: "nanog" <nanog@nanog.org>
Sent: Tuesday, September 19, 2023 8:53:13 AM
Subject: Re: Zayo woes
Recently reached out to Zayo and found out we have a new account manager, and
also discovered they were acquired by a company called ENA...
Bill
From: NANOG <nanog-bounces+william.murphy=uth.tmc....@nanog.org> on behalf of
Mike Hammett <na...@ics-il.net>
Sent: Tuesday, September 19, 2023 7:19 AM
To: Randy Carpenter <rcar...@network1.net>
Cc: nanog <nanog@nanog.org>
Subject: Re: Zayo woes
External: Increase caution when handling links and attachments.
I've never understood companies that acquire and don't completely integrate as
quickly as they can.
-----
Mike Hammett
Intelligent Computing Solutions
Midwest Internet Exchange
The Brothers WISP
From: "Randy Carpenter" <rcar...@network1.net>
To: "JASON BOTHE" <jbo...@me.com>
Cc: "nanog" <nanog@nanog.org>
Sent: Monday, September 18, 2023 7:01:03 PM
Subject: Re: Zayo woes
The problem we have run into is that there does not appear to be a "Zayo."
There are dozens of acquisitions of regional providers with completely
different infrastructure and teams and they have done a very poor job at gluing
it all together. I have seen service orders that have gone *years* without
being complete. There are also currently some
breaking-the-entire-regional-network sorts of outages going on currently. I am
guessing what clued employees they still have are quite tied up.
-Randy
----- On Sep 18, 2023, at 7:06 PM, JASON BOTHE via NANOG nanog@nanog.org wrote:
> Does anyone know what’s happening at Zayo? Tickets are taking weeks and
> months
> to get resolved, much less get a tech assigned to them.
>
> The folks answering the noc phone are mere order takers and are only reading
> from a script, manager on duty/escalation lines go to voicemail.
>
> If anyone can help get to a human in the transport group, that would be
> great.
> I’ve given up all hope at this point.
>
> Appreciated.
>
> Jason
