Our customers on Bright House Networks / Time Warner Cable / Charter in Orlando, Melbourne and Tampa are experiencing packet loss between Orlando and Miami before the traffic reaches Hurricane Electric. The odd thing is when we disable Hurricane Electric, the packetloss goes away but the traceroute is the exact same path to Miami. HE sees no loss from our location in Reston VA/Ashburn to Miami.
We are having our customers talk to Bright House Networks but probably won't get very far with residential support. Any tips or assistance would be greatly appreciated. Regards, Jared Geiger IT Vocal LLC AS 32478
