After a few off list replies, HE responded to me again. Upon further
investigation, 1 link in a LAG in Ashburn between HE and TWC wasn't showing
bidirectional traffic. HE removed the link and the packetloss disappeared.

Thanks to everyone who helped!

On Thu, Feb 8, 2018 at 5:15 PM, Jared Geiger <compuw...@gmail.com> wrote:

> If we send traffic to TWC / Charter / BHN via another provider, it does
> clear up. So yes there is something odd between HE and TWC / Charter/ BHN.
>
> Andy - add 33363 in your list of ASNs. That is Bright House Networks.
>
> On Thu, Feb 8, 2018 at 3:08 PM, Andy Dills <a...@xecu.net> wrote:
>
>> This isn't all that different from our situation. Did this just start
>> this week Jared? Perhaps the issue is whatever content inspection system is
>> being used on TWT's peering with HE.
>>
>> I'll send 10796, 11426, 3456, 7843, and 20115 to another provider and
>> hopefully things return to normal...(I think that's most of their traffic,
>> not sure if they have some other ASNs).
>>
>> Andy
>> ---
>>
>> -----------------------------------------------------
>> *Andy Dills - Xecunet, LLC *
>>
>> 5744-R Industry Lane
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>> Frederick MD 21704
>> <https://maps.google.com/?q=5744-R+Industry+Lane+Frederick+MD+21704&entry=gmail&source=g>
>> www.xecu.net
>> P: 301-682-9972 <(301)%20682-9972>
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>> F: 240-215-0351 <(240)%20215-0351>
>>
>> Twitter <https://twitter.com/Xecunet>
>>
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>> -----------------------------------------------------
>>
>> On 02/07/2018 14:40, Jared Geiger wrote:
>>
>> Our customers on Bright House Networks / Time Warner Cable / Charter in
>> Orlando, Melbourne and Tampa are experiencing packet loss between Orlando
>> and Miami before the traffic reaches Hurricane Electric. The odd thing is
>> when we disable Hurricane Electric, the packetloss goes away but the
>> traceroute is the exact same path to Miami. HE sees no loss from our
>> location in Reston VA/Ashburn to Miami.
>>
>> We are having our customers talk to Bright House Networks but probably
>> won't get very far with residential support.
>>
>> Any tips or assistance would be greatly appreciated.
>>
>> Regards,
>> Jared Geiger
>> IT Vocal LLC
>> AS 32478
>>
>>
>

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