Thanks Ira...I will take your advice and report back. On Saturday, January 14, 2017 at 11:23:02 AM UTC-5, I wrote: > > I have been a tech going on 60 years now, but am NOT familiar with this > clock. I am willing to help as much as I can from here. OBVIOUSLY there is > an explanation, and reason for this happening. You just have not unraveled > it as yet. To begin with I must ask you a number of questions. Do you have, > or have access to a DVM? How many digits are displayed for the TIME? How > many for the DATE? How many in 'service mode'? My initial thoughts (GUESS) > are this. The H.V. power supply MAY be becoming MARGINAL. Delivers enough > voltage to light the colons in service mode and for the date, but for some > reason not the time. What I'd like for you to do if possible is monitor the > voltage to the colons, while switching the mode from time, to date, to > service mode. Record the readings vs mode, and lets see if that tells us > anything. You will be measuring H.V. so be very careful. If you do not feel > comfortable doing this, have someone versed in H.V. measurement help you. > Ira. > > On 1/14/2017 7:28 AM, Greg P wrote: > > > Let me start out by saying, I don't like posting negative information as > I've found everyone here to be awesome and helpful. After trying for the > better part of a month to get my issue resolved *PRIVATELY, *I feel I > need to share with the group. > > Approximately, 4 years ago I ordered and built the Nocrotec IN-18 Blue > Dream and it's performed flawlessly until recently. I noticed the lower > NE-2 neons (wired in series) in the colon towers were intermittently > lighting when displaying the *TIME* only. All other functions such as > displaying date, and in Service Mode the lower NE-2's work just fine. > Additionally, I checked wiring and all connections etc. and everything is > OK. > > So I reached out to Dieter no less than 4 times asking for advice and got *NO > RESPONSE. *It wasn't until I emailed Claus Urbach, (the site that sells > the IN-18 Blue Dream Kit) that I got a lukewarm excuse filled reply which > was to replace the colon towers. If the NE-2's were bad, why do they work > in Service Mode and when displaying date? > > I continued to reach out to Dieter for help, and was ignored. Dieter > keeps using the excuse (thru Claus Urbach) there's something wrong with my > email (trust me there's not) and pushes the blame on me. > > So here I am, a clock with issues, and no support. Claus has been great, > but told me there's nothing more he can do. I noticed Dieter has pulled > the links on his site and Claus doesn't have the kit listed anymore so who > knows what the situation is? > > For those of you who were considering purchasing the IN-18 Blue Dream I > would highly advise you don't due to poor customer service. It's a shame, > because it's a really nice clock. > > Dieter, ball is in your court, I know you read this site, I await your > reply. > > > > > > > -- > You received this message because you are subscribed to the Google Groups > "neonixie-l" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] <javascript:>. > To post to this group, send email to [email protected] > <javascript:>. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/neonixie-l/508dd8d2-0818-4ef1-aea9-de6b020647e5%40googlegroups.com > > <https://groups.google.com/d/msgid/neonixie-l/508dd8d2-0818-4ef1-aea9-de6b020647e5%40googlegroups.com?utm_medium=email&utm_source=footer> > . > For more options, visit https://groups.google.com/d/optout. > > >
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