Re: [neonixie-l] Nocrotec IN-18 Blue Dream.....Poor Customer Service

Sat, 14 Jan 2017 08:53:05 -0800

It is possible that the neons DO need to be replaced, as they themselves may be marginal, and therefore need to be replaced. I've had to replace a lot of neons and nixies in my time due to a number of issues, including being marginal on firing voltage. Either option is easy and inexpensive. Ira. 

On 1/14/2017 8:41 AM, Greg P wrote:

Thanks Ira...I will take your advice and report back.

On Saturday, January 14, 2017 at 11:23:02 AM UTC-5, I wrote:

    I have been a tech going on 60 years now, but am NOT familiar with
    this clock. I am willing to help as much as I can from here.
    OBVIOUSLY there is an explanation, and reason for this happening.
    You just have not unraveled it as yet. To begin with I must ask
    you a number of questions. Do you have, or have access to a DVM?
    How many digits are displayed for the TIME? How many for the DATE?
    How many in 'service mode'? My initial thoughts (GUESS) are this.
    The H.V. power supply MAY be becoming MARGINAL. Delivers enough
    voltage to light the colons in service mode and for the date, but
    for some reason not the time. What I'd like for you to do if
    possible is monitor the voltage to the colons, while switching the
    mode from time, to date, to service mode. Record the readings vs
    mode, and lets see if that tells us anything. You will be
    measuring H.V. so be very careful. If you do not feel comfortable
    doing this, have someone versed in H.V. measurement help you. Ira.


    On 1/14/2017 7:28 AM, Greg P wrote:


    Let me start out by saying, I don't like posting negative
    information as I've found everyone here to be awesome and
    helpful.  After trying for the better part of a month to get my
    issue resolved *PRIVATELY, *I feel I need to share with the group.

    Approximately, 4 years ago I ordered and built the Nocrotec IN-18
    Blue Dream and it's performed flawlessly until recently.  I
    noticed the lower NE-2 neons (wired in series) in the colon
    towers were intermittently lighting when displaying the *TIME*
    only.  All other functions such as displaying date, and in
    Service Mode the lower NE-2's work just fine.  Additionally, I
    checked wiring and all connections etc. and everything is OK.

    So I reached out to Dieter no less than 4 times asking for advice
    and got *NO RESPONSE. *It wasn't until I emailed Claus Urbach,
    (the site that sells the IN-18 Blue Dream Kit) that I got a
    lukewarm excuse filled reply which was to replace the colon
    towers.  If the NE-2's were bad, why do they work in Service Mode
    and when displaying date?

    I continued to reach out to Dieter for help, and was ignored.
     Dieter keeps using the excuse (thru Claus Urbach) there's
    something wrong with my email (trust me there's not) and pushes
    the blame on me.

    So here I am, a clock with issues, and no support.  Claus has
    been great, but told me there's nothing more he can do.  I
    noticed Dieter has pulled the links on his site and Claus doesn't
    have the kit listed anymore so who knows what the situation is?

    For those of you who were considering purchasing the IN-18 Blue
    Dream I would highly advise you don't due to poor customer
    service.  It's a shame, because it's a really nice clock.

    Dieter, ball is in your court, I know you read this site, I await
    your reply.







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