On Wednesday 24 March 2004 02:41 am, Charlie wrote: > On Tue, 23 Mar 2004 05:42 pm, many eyes viewed Marc's words:- > > > On Tuesday 23 March 2004 10:03 am, William Warren wrote: > > > just from this post..it works with windows and not with > > > Linux..Bioses can be tied to windows and as part of the MS OEM > > > license that is what most large computer vendors do to get the > > > rock bottom pricing on windows. Gateway only supports windows > > > and they do not and will not support Linux on that machine. The > > > warranty states no third party software or hardware is not > > > supported and will not be supported by gateway. Dell and most > > > other vendors have similar clauses in their warranty > > > agreements...they will not and do not have to replace anything if > > > it will run under windows. the court case will go nowhere if the > > > case is based on the machines inability to run Linux. > > > > > > Marc wrote: > > > > My views are based on the fact that the Maxtor diagnostic > > software says that the hard drive suppled by Gateway is not > > properly supported by the BIOS on the mother board suppled BY > > gateway. Upgrading a operating system is a routine thing that most > > computer owners due themselves or hire a tech to due at one time or > > another. After all we all know plenty of people who have upgraded > > from win 95 to 98 or from win 98 to ME or XP. Upgrading is a > > routine thing that almost everyone expects to be able to due when > > purchasing a PC. > > Once again using the auto analogy parallel parking is something > > that most people would assume that any car they purchased would be > > able to due weather or not the manufacturer stated in their > > warranty that the car was capable of parallel parking or not. One > > would assume the manufacturer would be held responsible if a car > > was unable to to due such a routine function even with a skilled > > driver. One would also assume that if the problem with the car > > being impossible to parallel park was caused by a mismatch of the > > tires and rims that was not recommended by the maker of the tires. > > Would the auto maker not be responsible for using components that > > were designed to work together to preform basic routine functions? > > The BIOS in the gateway computer does NOT properly support the hard > > drive that Gateway installed with it. The software supplied by the > > maker of the HDD says so in so many words. Because of this parts > > mismatch the computer is unable to preform a basic routine > > function, a upgrade. If the HDD was able to preform as the > > manufacturer intended it to a simple routine upgrade would not be a > > issue but this machine was supplied with BIOS that is NOT able to > > control the hard drive properly so a routine function like a > > upgrade may be impossible even to the next OS that windoze comes > > out with. If this was a matter of the MOBO having a chipset that > > was not supported by linux that would be one thing but this is much > > more basic. One piece of gateway hardware doe's not properly > > support another piece of Gateway hardware supplied in the same > > system by Gateway. > > > > Furthermore win or loose the guy that owns the GW is retired > > and has nothing better to do with his spare time. He feels that it > > is not to much to ask gateway to supply BIOS that will work > > properly with the hard drive that they supplied. If they would > > rather waste a amount of time and effort that far exceeds the value > > of the computer and perhaps suffer from similar customer > > dissatisfaction and PR in the future he feels that would be all > > right also. The folks at gateway have already spent at least 4 > > hours of tech support time debating this issue. That had to cost a > > few bucks. If they want to continue to supply mismatched hardware > > let them also put up with the consequences that go with it. For > > that matter let them at least hire tech support people that the > > average English speaking public can understand. 2 of their tech > > support people had such bad English you would need a translator to > > understand more than half of what they said!!! I have doubts if > > they could understand all of what we told them. > > > > The whole situation with gateway failing to admit that they > > could have a hardware mismatch is nothing short of ridiculous > > > > . > > > > Marc > > The law is good, but in many cases with its processes common sense is > in abeyance, hence the saying:- "the law is an ass." But companies > rely on good publicity, so threats of spreading the word of its > inefficiencies or tight fistedness can often accomplish some very > satisfying results. > > Here in Oz some computer magazines have had some success with getting > things repaired or replaced by larger corporations, because they run > and work through a gripe column, and depending on their circulation > spread quite a bit of the word. > > Thanks for putting it here on this list, I know that I will not look > at a Gateway. But I am only one. I have heard of the brand here, but > seldom. > > Good Luck. > Charlie Two. -- Regards; Hoyt
Ignore the past and you will fail! Ignore the future and you have already failed!
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