On Wed, 14 Apr 2004 11:12:15 +0100, Anne Wilson <[EMAIL PROTECTED]> wrote:
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1
On Wednesday 14 April 2004 08:21, RichardA wrote:
There are some very angry people on the forums, and I don't blame them.
Frustrated, definitely.
Angry.
No one expects Mandrake to actually communicate to their customers, even before a major restructure of the mirrors, but it seems they all went home for Easter withour fixing it. So much for Mandrake's 'enterprise' ambitions.
An unfair and unjustified comment. Try reading the explanation on the
Club pages. The situation only developed as people were going home
for the holidays. Warly tried to contact the various mirror owners,
but they are totally independent of Mandrake, and most of them were unavailable. Oddly enough, they like holidays, too. There is no way that Mandrake employees can guarantee how long it will take mirror owners to sort out this problem. Let's just hope that not too many of
them are taking an extended break.
Anne
I don't think my comment was unfair or unjust. This should have been tested, and there should have been a backout. The mirror maintainers should have been contacted _before_ this change.
We all like holidays, but if we work in IT and we break something mission-critical, we stay and work until it is fixed. Their behaviour is acceptable for a hobby distro, but Mandrake are making 'Enterprise' noises.
Mandrake is a great distro -- which is why we're all here -- but the company...
The best thing the company could do, IMHO, is have someone hang out in this forum, like the much-missed Civileme.
Sir Robin
-- "If the lion could speak, we would not understand it." - Wittgenstein
Robin Turner IDMYO Bilkent Universitesi Ankara 06533 Turkey
www.bilkent.edu.tr/~robin
____________________________________________________ Want to buy your Pack or Services from MandrakeSoft? Go to http://www.mandrakestore.com Join the Club : http://www.mandrakeclub.com ____________________________________________________
