and wanted to give money in hopes that would help further development
of the best Linux release I have installed and used to date. I also have had
some questions in the past and wanted to speak with a live person on the phone
about some installation issues. Linux Mandrake 7.0 goldpack comes with 60 days
phone support so says the advertisement and the support paper that I received in
the box.
I followed the instructions and registered my
release at the mandrake web site.
I could not get my video card to work with 7.0.
The video card worked with 6.0
and was in the XFree86 supported card list.
I called Bynari and the operator
said that she would have someone call me back.
no one called back so I called
the next day and was told by the support representative
that the contract
with Linux Mandrake had run out and that Linuxcare
had taken over support.
(Bynari did not return my call after 6 trys -
they always said that someone would
be paged and call me back - appears to be a less
than functional operation)
Bynari could not give me a number to Linuxcare
and I could not boot my computer
to goto the website creating great inconvenience
in finding the 800 tech support number.
Linuxcare said they had not been contacted by
MandrakeSoft to give the phone support.
they did give some help but not enough to get
my installation working. I searched the MandrakeSoft
web site over and over and can not find a number
to call. I searched all the information in the
documentation and could not find a number to
call at Mandrake. Leaving off a number to call
or someone to contact at mandrake soft appears
to me to be intentional.
It has been said that Linux cannot be used in
mainstream industry because it is not supported.
With mandrake I have found this to be the case.
Can someone give me a number at MandrakeSoft to
speak with so they can honor the agreement
to provide 60 days of phone support? This
has been so frustrating that I really would like to choke
someone at Mandrake for dropping the ball on
this. Why in the hell is there no number on the
website to call? Why in the hell did MandrakeSoft
not change their website to point to the new
support contact after registering my relase?
If I cannot get help on this I will change back to RedHat
and on the next upgrade have all instances of
Mandrake removed from my companys computers.
thank you
am
