hi alan,
I've been looking for a phone number for Mandrake since I never received my
"free" upgrade CD to 7.02 after buying their gold pack. After a while, they
just stopped answering my emails - its very annoying. I was told it was
shipped , but nothing ever was delivered. So, I called the number in your
email and it seems to be a fax machine ! Can you double-check that and see
if its the right number ?
Thanks,
philomena
----- Original Message -----
From: "Alan Shoemaker" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>;
<[EMAIL PROTECTED]>
Sent: Sunday, April 23, 2000 2:56 PM
Subject: Re: [newbie] mandrake is a terd
> Roger....I take it you are in the us from the utah.edu address.
> The MandrakeSoft US number in Altadena California is
> (626)296-9290. If Gabrielle, who normally answers the phone
> can't help you ask for Daniel Morales.
>
> Alan
>
>
> Roger Simmons wrote:
> >
> > I purchased Linux Mandrake gold box because I think it is a
> > great release
> > and wanted to give money in hopes that would help further
> > development
> > of the best Linux release I have installed and used to date.
> > I also have had
> > some questions in the past and wanted to speak with a live
> > person on the phone
> > about some installation issues. Linux Mandrake 7.0 goldpack
> > comes with 60 days
> > phone support so says the advertisement and the support paper
> > that I received in
> > the box.
> >
> > I followed the instructions and registered my release at the
> > mandrake web site.
> > I could not get my video card to work with 7.0. The video
> > card worked with 6.0
> > and was in the XFree86 supported card list. I called Bynari
> > and the operator
> > said that she would have someone call me back. no one called
> > back so I called
> > the next day and was told by the support representative that
> > the contract
> > with Linux Mandrake had run out and that Linuxcare had taken
> > over support.
> > (Bynari did not return my call after 6 trys - they always said
> > that someone would
> > be paged and call me back - appears to be a less than
> > functional operation)
> >
> > Bynari could not give me a number to Linuxcare and I could not
> > boot my computer
> > to goto the website creating great inconvenience in finding
> > the 800 tech support number.
> >
> > Linuxcare said they had not been contacted by MandrakeSoft to
> > give the phone support.
> > they did give some help but not enough to get my installation
> > working. I searched the MandrakeSoft
> > web site over and over and can not find a number to call. I
> > searched all the information in the
> > documentation and could not find a number to call at
> > Mandrake. Leaving off a number to call
> > or someone to contact at mandrake soft appears to me to be
> > intentional.
> >
> > It has been said that Linux cannot be used in mainstream
> > industry because it is not supported.
> > With mandrake I have found this to be the case.
> >
> > Can someone give me a number at MandrakeSoft to speak with so
> > they can honor the agreement
> > to provide 60 days of phone support? This has been so
> > frustrating that I really would like to choke
> > someone at Mandrake for dropping the ball on this. Why in the
> > hell is there no number on the
> > website to call? Why in the hell did MandrakeSoft not change
> > their website to point to the new
> > support contact after registering my relase? If I cannot get
> > help on this I will change back to RedHat
> > and on the next upgrade have all instances of Mandrake removed
> > from my companys computers.
> >
> > thank you
> >
> > am
>
>
