Roger....I take it you are in the us from the utah.edu address.
The MandrakeSoft US number in Altadena California is
(626)296-9290. If Gabrielle, who normally answers the phone
can't help you ask for Daniel Morales.
Alan
Roger Simmons wrote:
>
> I purchased Linux Mandrake gold box because I think it is a
> great release
> and wanted to give money in hopes that would help further
> development
> of the best Linux release I have installed and used to date.
> I also have had
> some questions in the past and wanted to speak with a live
> person on the phone
> about some installation issues. Linux Mandrake 7.0 goldpack
> comes with 60 days
> phone support so says the advertisement and the support paper
> that I received in
> the box.
>
> I followed the instructions and registered my release at the
> mandrake web site.
> I could not get my video card to work with 7.0. The video
> card worked with 6.0
> and was in the XFree86 supported card list. I called Bynari
> and the operator
> said that she would have someone call me back. no one called
> back so I called
> the next day and was told by the support representative that
> the contract
> with Linux Mandrake had run out and that Linuxcare had taken
> over support.
> (Bynari did not return my call after 6 trys - they always said
> that someone would
> be paged and call me back - appears to be a less than
> functional operation)
>
> Bynari could not give me a number to Linuxcare and I could not
> boot my computer
> to goto the website creating great inconvenience in finding
> the 800 tech support number.
>
> Linuxcare said they had not been contacted by MandrakeSoft to
> give the phone support.
> they did give some help but not enough to get my installation
> working. I searched the MandrakeSoft
> web site over and over and can not find a number to call. I
> searched all the information in the
> documentation and could not find a number to call at
> Mandrake. Leaving off a number to call
> or someone to contact at mandrake soft appears to me to be
> intentional.
>
> It has been said that Linux cannot be used in mainstream
> industry because it is not supported.
> With mandrake I have found this to be the case.
>
> Can someone give me a number at MandrakeSoft to speak with so
> they can honor the agreement
> to provide 60 days of phone support? This has been so
> frustrating that I really would like to choke
> someone at Mandrake for dropping the ball on this. Why in the
> hell is there no number on the
> website to call? Why in the hell did MandrakeSoft not change
> their website to point to the new
> support contact after registering my relase? If I cannot get
> help on this I will change back to RedHat
> and on the next upgrade have all instances of Mandrake removed
> from my companys computers.
>
> thank you
>
> am
