On Sun, 24 Sep 2000 [EMAIL PROTECTED] wrote:
:~> Mandrakesoft taking over support is good new for all of us, Dennis! The
:~>MacMillan support did less than nothing for me--it wasted my time and effort.
:~> [I had bought the 7.0 Deluxe with e-mail support from Linuxcare.] This kind
:~>of experience can only hurt Linux Mandrake's reputation and sales. If
:~>Mandrakesoft can turn this support issue from a liability into an asset.....
Ufff... You should see the s* we just made ourselves, you would start
shouting "give us back the linuxcare" :-( But, as I said, we WILL get this
working, and when we have done it, I will not hear any more "your support
stinks" letters.
:~> Personally I believe in supporting good things, and I will purchase Linux
:~>Mandrake again when I will be able to get what I'm paying for, which includes
:~>the support should I need it. I'm not still working out of Windows based
:~>e-mail for nothing. [For those new to newbie let me explain that I'm
:~>disabled with Multiple Sclerosis Fatigue and I literally haven't had the
:~>effort available to apply to solving my modem issues myself, even with the
:~>help of newbie people.] -Gary-
OK, folks - here are the facts:
1) Linuxcare is/was not bad, they generally did the job very well, but we
had problems in certain cases where feedback simply did not work, so small
problems ended up with very unhappy customers.
2) we just took this over from linuxcare few days ago, and
we do have problems. As a matter of fact, we screwed it full-time last
week, but by now things should be back in normal (I HOPE!) now.
If you think that running our support is a simple task, it is not, but we
are determined to get it right this time, and I don't see why we shouldn't
succeed: we got our security-updates right, 7.2 is full of goodies
you have been asking for, overal quality of the product is improving too,
so why shouldn't we be able to handle support as well?
But i repeat the warning: "taking over" is a big task, and there may be
some more troubles ahead of us (yup, we just passed on e big hump last
week!), so please don't get too pissed-off.
We do what we can, i.e.:
- impossible is done at once
- wonders take some more time.
cu
Denis
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Dr. Denis Havlik <http://www.ap.univie.ac.at/users/havlik>
Mandrakesoft ||| e-mail: [EMAIL PROTECTED]
Quality Assurance (@ @) (private: [EMAIL PROTECTED])
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