G'Day, Margot! A combination of 1's and 0's created the following on Saturday 24 September 2005 07:20 pm: > OT for here, but I know that many here either use XP themselves or get > called out to 'fix' it for friends - this might save you some > head-scratching! > > A few days ago a friend called to say that all her documents had gone > missing, in fact the entire 'My Documents' folder had disappeared! I > rushed round to have a look, and eventually found 'My Documents' - with > all sub-folders and files still apparently intact - hidden away inside > one of the Norton system folders. > > A quick drag'n'drop restored everything to the proper place, and I > thought no more about it until another friend called a couple of days > later with exactly the same problem! I gave her instructions by phone > and, yes, her 'My Documents' was in the Norton system folder! > > Unfortunately (against my advice!), both friends have both Windows & > Norton set for automatic updates (one on a Dell desktop machine, the > other on a Sony Vaio laptop), so I don't know whether to blame Microsoft > or Symantec for this, but it's easy to fix once you know where to look!
Quick fix: 1.) Uninstall anything Symantec/Noron 2.) Double check - even the "Live Update" get rid of it 3.) Boot into safe mode and delete the - C:\Program Files\Symantec and C:\Program Files\NortonXXX directories 4.) Double check that all Symantec and Norton programs are removed from the Control Panel => Add/Remove Programs applet 5.) Reboot and defrag 6.) Run "Registry Mechanic" if you've got it. 7.) Install AVG Free Personal Edition Not a joke. -- -- YankDownUnder aka stephen kuhn #mandriva channel op - irc.freenode.net Mandriva Official IRC Support YankDownUnder -at- Mandriva -dot- org ----------------------------------------------- Running Mandriva LE2005-2.6.11-12mdk Registered Linux User # 267497 ----------------------------------------------- Paul Revere was a tattle-tale. ------------------------------------------------ ** Real Byte Computers ** Verified Virus Free ** ------------------------------------------------
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