Kevin, I actually figured out it was due to Patrick's recommendation. I was not aware that BofA charged a fee and required special setup on their end. Thank you for your help.
Brad. On May 28, 10:04 am, Kevin Hoctor <[email protected]> wrote: > On May 28, 2009, at 11:59 AM, Brad wrote: > > > I purchased this product a month ago and was just getting around to > > adding the rest of my bank account information. The order of events > > was as follows: update push of software upgrading to 1.4.8 from 1.4.7 > > and then I tried to add the Bank of America(non CA, WA, & ID) and I > > get the following error: [2000] ERROR The product which you are using > > is not enabled. Please call customer service at 1.800.933.6262 for > > assistance. I have seen other BofA errors in the group recently; > > however, it appears they were all resolved with 1.4.8 beta. I > > upgraded to the 1.4.8 release, so I am at a loss. > > Hi Brad, > > Give it another try and make sure you have an account number assigned > to your existing account. Our servers are a bit overloaded right now > but you should be able to get the correct connection information. > > If this fails, please send your ofxlog.txt file to [email protected] > for review. You can find it in your ~/Library/Application Support/ > MoneyWell folder. Thanks. > > Peace, > > Kevin Hoctor > [email protected] > No Thirst Software LLChttp://nothirst.comhttp://kevinhoctor.blogspot.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "No Thirst Software User Forum" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/no-thirst-software?hl=en -~----------~----~----~----~------~----~------~--~---
