That can work too. Personally I simply give them a yes/no on supporting it. I don't have to say yes to something I don't want to support, and if they want to pay my rates if I say yes...
That's once area where being a consultant is better than the typical %dayjob% where what you do and don't support aren't typically determined by you :-). Dave > Too me it also depends on what OS and age of hardware. If I am managing a > Dell 1300 built about 2000 with an OS of 2003 on it then I double my cost > per machine. New hardware and if the OS is 2008 R2 or better is where I > figure my cost base at. Working on antique hardware and/or an OS that is > out of date just makes it harder to work with and figure they should bare > the pain not me. I don't care if it is virtual or physical the work is > almost the same. > > Jon > > From: [email protected] > To: [email protected] > Subject: RE: [NTSysADM] SOT: mtc time > Date: Tue, 15 Jul 2014 19:37:43 +0000 > > > > > > > > > > Dude what do you do? Your question makes little sense as a standalone > question. > > OK, you monitor what exactly does that mean? You do a ping test? You do > an HTTP keep-alive test? You test file shares? You review the event log > daily? In > real-time? You resolve issues in the event log? You check backups? Do you > resolve problems? Do you Microsoft patch? Do you patch anything else? Are > you responsible for physical BIOS/Firmware/UEFI/RAID/etc.? What about > switches/routers/etc.? What do you do? > Again, ping test? SNMP status? HTTP status? VLAN status? Firmware > upgrades? Same questions for firewalls. > > Are you IT replacement or are you IT augmentation? Do you perform tests > internally (LAN) as well as externally (WAN/Internet)? Do you install > monitoring agents? > > You are asking a question in a vacuum and Ill give you an answer in a > vacuum: 42. > > J > > > > From: [email protected] > [mailto:[email protected]] > On Behalf Of J- P > > Sent: Tuesday, July 15, 2014 3:18 PM > > To: [email protected] > > Subject: RE: [NTSysADM] SOT: mtc time > > > > > Ok, > > > > > but I still cant get an answer here, HOW MANY HOURS do you allocate per > server- > > (i.e 1 hour per month, 2 hours per month, 5 hours ) > > this is what i'm trying to get at > > > > I want to give a flat fee for normal mtc- > > > > > > Jean-Paul Natola > > > > > > > >> Date: Tue, 15 Jul 2014 12:08:23 -0700 > >> Subject: RE: [NTSysADM] SOT: mtc time > >> From: [email protected] > >> To: [email protected] > >> > >> For me there's no difference for charging for a virtual or >> physical....if > >> they have 2 physicals that host 4 virtuals total, that's a six server >> fee. > >> > >> > >> ------------------------ > >> Let me rephrase > >> > >> Client: > >> > >> I have 5 servers that I want on mtc which includes monitoring/ensuring > >> backups complete/and patching, how many labor hours? > >> > >> Anything else, (upgrades, new application install, hardware replacement > >> etc..) is billed on per hour basis. > >> > >> Response to client: > >> The server mtc is X hours per month per server. > >> > >> solve for X, > >> > >> and does X make a difference whether it physical or virtual? > >> > >> That is what I'm trying to gauge > > > > > > > >
