42? That's your answer to everything.
From: [email protected] [mailto:[email protected]] On Behalf Of Michael B. Smith Sent: Tuesday, July 15, 2014 2:38 PM To: [email protected] Subject: RE: [NTSysADM] SOT: mtc time Dude - what do you do? Your question makes little sense as a standalone question. OK, you monitor - what exactly does that mean? You do a ping test? You do an HTTP keep-alive test? You test file shares? You review the event log daily? In real-time? You resolve issues in the event log? You check backups? Do you resolve problems? Do you Microsoft patch? Do you patch anything else? Are you responsible for physical BIOS/Firmware/UEFI/RAID/etc.? What about switches/routers/etc.? What do you do? Again, ping test? SNMP status? HTTP status? VLAN status? Firmware upgrades? Same questions for firewalls. Are you IT replacement or are you IT augmentation? Do you perform tests internally (LAN) as well as externally (WAN/Internet)? Do you install monitoring agents? You are asking a question in a vacuum and I'll give you an answer in a vacuum: 42. :) From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of J- P Sent: Tuesday, July 15, 2014 3:18 PM To: [email protected]<mailto:[email protected]> Subject: RE: [NTSysADM] SOT: mtc time Ok, but I still cant get an answer here, HOW MANY HOURS do you allocate per server- (i.e 1 hour per month, 2 hours per month, 5 hours ) this is what i'm trying to get at I want to give a flat fee for normal mtc- Jean-Paul Natola > Date: Tue, 15 Jul 2014 12:08:23 -0700 > Subject: RE: [NTSysADM] SOT: mtc time > From: [email protected]<mailto:[email protected]> > To: [email protected]<mailto:[email protected]> > > For me there's no difference for charging for a virtual or physical....if > they have 2 physicals that host 4 virtuals total, that's a six server fee. > > > ------------------------ > Let me rephrase > > Client: > > I have 5 servers that I want on mtc which includes monitoring/ensuring > backups complete/and patching, how many labor hours? > > Anything else, (upgrades, new application install, hardware replacement > etc..) is billed on per hour basis. > > Response to client: > The server mtc is X hours per month per server. > > solve for X, > > and does X make a difference whether it physical or virtual? > > That is what I'm trying to gauge
