Hi all,
We provide IT support to customers on both a recurring (managed services) model and a non-recurring (break-fix and/or project) model. We have a nice complete contract covering all the bases for the managed services customers, but in the case of the break-fix customers, the only thing we make them sign are quotes (on the projects). Random one-off support items are not generally included under any kind of legal document. We're about to do a big project for a break-fix customer, and we're thinking it would be wise to accompany our quote with some boiler-plate legalese, too. Key parameters would probably include a limitation of liability clause (i.e. our financial liability is limited to the $$ paid us for the project or particular support we perform; we can't be responsible for $$ lost due to lost business, etc.), force majeure; etc.. Do you all require a contract of some kind on your projects? Or even just your break-fix work? If so, what key parameters do you include? Thanks, Adam
