If Microsoft (multi billion dollar empire) can have basically a "we are not liable in any way shape or form " in their EULA, then why should the rest of us?
heck, I'm sure codespaces.com had something in place , and look what happened to them and their customers From: [email protected] To: [email protected] Subject: RE: [NTSysADM] it contracts Date: Tue, 5 Aug 2014 00:44:13 +0000 PLI or BLI – Personal/Business Liability Insurance. That being said – I carry a limited amount. I will not take jobs that expect me to be insured as if I were a Big 5 accounting firm. From: [email protected] [mailto:[email protected]] On Behalf Of Ken Schaefer Sent: Monday, August 4, 2014 7:38 PM To: [email protected] Subject: RE: [NTSysADM] it contracts +1 to Brian’s comments. Also, as a customer, I’d also be a bit concerned about any contract that purported to limit your liability to whatever you’ve been paid. I don’t know how it works in the US – isn’t there professional indemnity insurance that would cover you for negligence etc.? Cheers Ken From: [email protected] [mailto:[email protected]] On Behalf Of Brian Desmond Sent: Tuesday, 5 August 2014 1:11 AM To: [email protected] Subject: RE: [NTSysADM] it contracts I generally won’t touch anything – big or small - without an MSA and SOW in place. The MSA the customer signs once and then each engagement covered by the MSA has a separate SOW that gets signed. Thanks, Brian Desmond [email protected] w – 312.625.1438 | c – 312.731.3132 From: [email protected] [mailto:[email protected]] On Behalf Of Adam Greene Sent: Monday, August 4, 2014 9:07 AM To: [email protected] Subject: [NTSysADM] it contracts Hi all, We provide IT support to customers on both a recurring (managed services) model and a non-recurring (break-fix and/or project) model. We have a nice complete contract covering all the bases for the managed services customers, but in the case of the break-fix customers, the only thing we make them sign are quotes (on the projects). Random one-off support items are not generally included under any kind of legal document. We’re about to do a big project for a break-fix customer, and we’re thinking it would be wise to accompany our quote with some boiler-plate legalese, too. Key parameters would probably include a limitation of liability clause (i.e. our financial liability is limited to the $$ paid us for the project or particular support we perform; we can’t be responsible for $$ lost due to lost business, etc.), force majeure; etc.. Do you all require a contract of some kind on your projects? Or even just your break-fix work? If so, what key parameters do you include? Thanks, Adam
