We have DFS, but using the straight machine share showed the same symptom. Regardless, turning off the sandbox seems to have worked for the user.
Kurt On Fri, Oct 24, 2014 at 11:39 PM, Crawford, Scott <[email protected]> wrote: > Is DFS involved? > > We had a similar issue with pdf. Opening from a dfs share - > \\comp.com\dfs\share\pdf.pdf wouldn't open, but \\comp\dfs\share\pdf.pdf did. > (note the missing .com). Also, strangely enough, even with the longer path, > we could make a copy of the file and it opened fine. > > -----Original Message----- > From: [email protected] [mailto:[email protected]] > On Behalf Of Kurt Buff > Sent: Thursday, October 23, 2014 6:28 PM > To: [email protected] > Subject: [NTSysADM] Adobe Reader can't open PDFs over the WAN > > All, > > A user in our AU office on a Win7 machine is complaining about inability to > open PDFs from our US file server. The error he gets is: > > "There was an error opening this document. The network path was not > found." > > I am able to duplicate this on another Win7 machine in our AU office. > > This started happening after this past weekend, during which we switched from > a Server 2003 VM to a 2012R2 VM. > > I've asked him to verify the version of Reader he's using. I installed > 11.0.09 on my test machine over there. I also turned off "Enable Protected > Mode at startup", per several web sites. > > Interestingly, he can open the PDF if he copies locally, or to a share on the > file server in his office, and I can open it just fine from the US file > server also. It's only across the WAN that it fails. > > Anyone else run into this, and have any insight? > > Kurt > >
