Please keep in mind that you can always request an escalation. You may not always GET one, but you can request it.
You can also always request that you be assigned to someone who can better speak your language. Those are always supposed to be honored. From: [email protected] [mailto:[email protected]] On Behalf Of Robert Cato Sent: Wednesday, December 3, 2014 9:56 AM To: [email protected] Subject: Re: [NTSysADM] RE: DPM weirdness. Yeah, too expensive considering they are 0-4 on the cases we have had to open in the past few years. At least they issue a refund when they are unable to resolve the issue. I had a case at previous job, that they worked on for 3+ weeks, but did finally resolve. They probably lost money on that case. Robert On Wed, Dec 3, 2014 at 7:58 AM, Maglinger, Paul <[email protected]<mailto:[email protected]>> wrote: At least they didn’t make it an even $500 – that would just be too darn expensive! From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Susan Bradley Sent: Wednesday, December 03, 2014 12:44 AM To: [email protected]<mailto:[email protected]> Subject: Re: [NTSysADM] RE: DPM weirdness. http://support2.microsoft.com/gp/offerprophone Microsoft Professional Support Professional Support provides you with access to Microsoft experts, to help you address problems encountered with the development, deployment and management of Microsoft software in business environments. Professional Support is available as a single “pay-per-incident” (PPI) or an annual contract with five incidents. Professional Support incidents focus on troubleshooting a specific problem, error message, or functionality that is not working as intended for Microsoft products. An incident is defined as a single support issue and the reasonable effort to resolve it. Incidents may be submitted online or over the phone. Response time will be between 2 and 8 hours, depending on severity of incident. Price Professional Support Single Incident $499 USD for one incident Professional Support 5-Pack Annual Support Contract $1,999 USD for five incidents On 12/2/2014 2:16 PM, Susan Bradley wrote: Nope. That's the new price for IT pro support cases since 12/1. Susan Bradley http://blogs.msmvps.com/bradley http://www.runasradio.com/default.aspx?showNum=390 On 12/2/2014 2:12 PM, J- P wrote: wow, 499 now? is that at least premier where the case doesnt have to go through multiple engineers ------------------------------------------------------------------------ From: [email protected]<mailto:[email protected]> To: [email protected]<mailto:[email protected]> Subject: [NTSysADM] RE: DPM weirdness. Date: Tue, 2 Dec 2014 19:38:10 +0000 It sure looks and acts like a junction point and is certainly weird. I am going to try a copy to another server share. Then I will PSS it, just in time for the new 499 price!! *From:*[email protected]<mailto:[email protected]> [mailto:[email protected]] *On Behalf Of *Michael B. Smith *Sent:* Tuesday, December 2, 2014 2:34 PM *To:* [email protected]<mailto:[email protected]> *Subject:* [NTSysADM] RE: DPM weirdness. I’m sorry L I’m out of ideas then. *From:*[email protected]<mailto:[email protected]> <mailto:[email protected]><mailto:[email protected]> [mailto:[email protected]] *On Behalf Of *Kennedy, Jim *Sent:* Tuesday, December 2, 2014 2:21 PM *To:* [email protected]<mailto:[email protected]> <mailto:[email protected]><mailto:[email protected]> *Subject:* [NTSysADM] RE: DPM weirdness. No, file not found with that syntax. *From:*[email protected]<mailto:[email protected]> <mailto:[email protected]><mailto:[email protected]> [mailto:[email protected]] *On Behalf Of *Michael B. Smith *Sent:* Tuesday, December 2, 2014 2:14 PM *To:* [email protected]<mailto:[email protected]> <mailto:[email protected]><mailto:[email protected]> *Subject:* [NTSysADM] RE: DPM weirdness. If you go into the source directory and do a “dir /a:ls” – do any of the files show up as JUNCTIONS? *From:*[email protected]<mailto:[email protected]> <mailto:[email protected]><mailto:[email protected]> [mailto:[email protected]] *On Behalf Of *Kennedy, Jim *Sent:* Tuesday, December 2, 2014 1:06 PM *To:* [email protected]<mailto:[email protected]> <mailto:[email protected]><mailto:[email protected]> *Subject:* [NTSysADM] RE: DPM weirdness. Just the three. *From:*[email protected]<mailto:[email protected]> <mailto:[email protected]><mailto:[email protected]> [mailto:[email protected]] *On Behalf Of *Michael B. Smith *Sent:* Tuesday, December 2, 2014 12:39 PM *To:* [email protected]<mailto:[email protected]> <mailto:[email protected]><mailto:[email protected]> *Subject:* [NTSysADM] RE: DPM weirdness. So? What happens when you restore the FRP to an alternate location? Do you get all the files? Or only 3 of them? *From:*[email protected]<mailto:[email protected]> <mailto:[email protected]><mailto:[email protected]> [mailto:[email protected]] *On Behalf Of *Kennedy, Jim *Sent:* Tuesday, December 2, 2014 10:27 AM *To:* '[email protected]<mailto:[email protected]>' *Subject:* [NTSysADM] DPM weirdness. DPM 2012 SP 1 on 2008 R2 backing up a folder on 2008 R2. Agents and servers are fully patched. This has me baffled, never seen anything like this with DPM. I can always look at a folder recovery point and see the contents in total, not just the changes since the last recovery point. I realize the backups don’t work like a full…but the recovery points do. Except this one new job I set up recently on a new server. It displays like an incremental but not really. Bear with me, this will be hard to explain. Backed up server is a Filemaker Pro server. Think SQL for cave men, or maybe Access for Romans. It backs itself up to a folder each night, I grab that with DPM. Folder structure looks like this: Inside each of the above folders, a couple of levels in, is this: Note the bottom four files have not changed since original install, one changed a month ago and the top three are changed daily. When I look at the recovery point I should see all of the files right? Especially if you consider the folder they are in is brand new…new folder each night created by the filemaker internal backup. But I find it interesting that when filemaker makes the backup the file date on the server is from October even though it is a new folder and new files. They are not shortcuts. 12/1 recovery point:
