So one of my friends asks me to check the laptop,, turns out the hard drive is bad I see its under warranty , I call dell explain the situation and they send we'll send you the drive so you can replace it- I said, no its under warranty send a box so she can send it back, they said "but since you are technically savvy can you do it" I said NO, she paid for your product with your warranty thus you are responsible,
and they said but you are able to do this, I replied THATS NOT THE POINT, if I do a repair for a client and something goes wrong I don't tell then "I'll send you the part, you replace it" I did the work, they paid for it hence its MY RESPONSIBILITY not the clients. what nerve , I mean REALLY? finally after 15 minutes of arguing they agreed to send the box- Jean-Paul Natola
